Program Manager - Scaled Operations - IT (3-4 yrs)

Program Manager - Scaled Operations

What would you be doing?

1. Own, develop and execute strategies for scalable, one-to-many interactions with a large set of creators.

2. Oversee revenue operations and lead creator teams to ensure effective collaboration, team productivity, and alignment with revenue goals.

3. Manage community interactions like community forums, webinars and figure out new interaction platforms to drive action.

4. Collect, analyse, and interpret data across key metrics to support reliable insights and informed decision-making.

5. Own and evaluate the impact of scaled interactions on revenue growth, identifying areas for improvement and making adjustments as needed.

6. Continuously evaluate and refine engagement and community management processes, implementing best practices to support scalability, productivity, and operational efficiency.

7. Recognise and address challenges in community and account management, experiment product led solutions with a focus on building scalable solutions.

Specifications:

1. Tier 1/2 Engineering/Finance graduate.

2. Proven experience in revenue operations, sales operations, community management or a similar role within a SaaS or technology company.

3. Strong proficiency in analytical tools and languages like SQL(Mandatory).

4. Excellent communication, interpersonal, and leadership skills.

5. Strong analytical and problem-solving abilities.

6. Ideal candidate would be a Community Operations Manager or a Revenue Operations or Program Manager.