Senior Manager - Enterprise Sales - FinTech (8-13 yrs)

The role:

The Senior Manager will hunt for new relationships and manage onboarding, implementation, training, increasing adoption across products, ensuring retention, and high levels of customer satisfaction. Establish a trusted and strategic advisory relationship to help drive the continued value of our products and services.

Roles and Responsibilities :

- Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and achieve the monthly/quarterly target

- Collaborate, problem-solve, and/or strategize upcoming client meetings

- Prepare necessary documentation or visuals for clients to demonstrate the performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement

- Work with the marketing team to drill customer references and develop case studies

- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings

- Maintain existing customer success metrics and data as directed.

- Lead campaigns and promote proactive customer contact strategy to manage and improve Churn, Retention & Customer Delight at a product level

Mandatory Qualifications :

- 8+ years of total experience out of which 5 years has to be in customer success or account management within the banking industry or a Fintech company

- Candidate from a product-based background is preferable with an understanding of current account and neo banking products.

- The candidate should have experience in team management or mentoring senior associates/associate

- Active team player, self-starter, and multitasker who can quickly adjust priorities.