Human Resource Business Partner

Roles and Responsibilities:

•Act as a single point of contact for associates for HR related requirements and associate queries

•Implement various associate engagement initiatives within the IBU/Department.

•Ensure adequate communication with associates to ensure adherence to HR policies and processes

•Facilitating associate communication within the IBU and provides a platform to raise their concerns and opinions through regular Town Halls, HR Meetings, Skips and Coffee Meets with Leaders.

•Facilitating associate development, motivation, engagement and retention through employee development programs and various HR initiatives

•Improved associate Relations through associate counseling and mentoring

•Handle floor discipline and disciplinary requirements within the IBU

•Handle unit specific data and reporting requirements HR dashboard, Attrition reports, etc. •Provide feedback to the management on all HR issues and on company policies

•Management of Employee Lifecycle

•Act as a facilitator in resolving associates grievances. Maintain tracker and analyze the data to plan actions to minimize the grievances.

•Support process audit by providing require artefacts

Skills required:

•Associate Focus – able to respond quickly and positively to associate demands

•Flexibility and Adaptability – able to feel comfortable in a dynamic, constantly changing environment and rise to the challenge when new areas of work present themselves

•Teamwork - able to work with different teams and develop strong effective working relationships within and cross functional teams

•Communication - able to communicate clearly and concisely both verbally and in writing

•Level of Supervision - able to work proactively and on own initiative without detailed guidance and ability to think through problems logically

•Good on MS office – power point, excel, etc

Experience required:

•Over all 5-6 years of HR experience & 1-2 years of BHR experience in BPO industry is must