SAP CRM Consultant - Implementation & Configuration (8-13 yrs)

Responsibilities :

- Participate in full lifecycle SAP CRM implementations, including requirements gathering, design, configuration, testing, and deployment.

- Configure and customize SAP CRM modules (Sales, Service, Marketing, Interaction Center, Web Channel, etc.) according to client requirements and best practices.

- Develop and maintain functional specifications and technical documentation.

- Perform system testing and ensure data integrity.

- Provide post-implementation support and troubleshooting.

- Analyze client CRM business processes and identify areas for improvement through SAP CRM solutions.

- Design and document business process flows and functional requirements.

- Recommend and implement best practices for SAP CRM configuration and customization.

- Conduct gap analysis and develop solutions to address client needs.

- Build and maintain strong relationships with clients, understanding their CRM needs and providing expert advice.

- Conduct client workshops and training sessions.

- Communicate effectively with clients and internal stakeholders.

- Manage client expectations and ensure project deliverables are met.

- Diagnose and resolve complex SAP CRM issues and errors.

- Provide timely and effective solutions to client problems.

- Perform root cause analysis and implement preventive measures.

- Escalate issues to senior consultants or support teams as needed.

- Design and implement data migration and integration strategies for SAP CRM.

- Ensure data quality and consistency across integrated systems.

- Develop and maintain interfaces with external systems.

- Develop and maintain CRM reports and dashboards using SAP CRM reporting tools.

- Analyze CRM data and provide insights to support business decision-making.

- Ensure compliance with data privacy and security regulations.

- Develop custom enhancements and extensions to SAP CRM using ABAP or other relevant technologies.

- Implement user exits, BAdIs, and enhancements to meet specific client requirements.

- Share knowledge and best practices with team members and clients.

- Conduct training sessions for end-users and internal teams.

- Stay up-to-date with the latest SAP CRM technologies and trends.

- Develop project plans and timelines.

- Track project progress and ensure adherence to deadlines.

- Manage project budgets and resources.

Technical Skills & Qualifications :

- 8+ years of experience as an SAP CRM Consultant.

- Deep understanding of SAP CRM modules and functionalities.

- Experience with SAP CRM implementation methodologies (e.g, ASAP, Agile).

- Proficiency in SAP CRM configuration and customization.

- Strong knowledge of CRM business processes and best practices.

- Experience with data migration and integration.

- Excellent problem-solving and analytical skills.

- Strong communication and interpersonal skills.

- Ability to work independently and as part of a team.

- Bachelor's degree in Computer Science, Information Systems, Business Administration, Marketing, or a related field.

Preferred Qualifications :

- SAP CRM certifications in relevant modules.

- Experience with SAP C/4HANA (Customer Experience Suite).

- Experience with SAP Fiori and user experience design.

- Experience with SAP Cloud for Customer (C4C).

- Experience with ABAP development and debugging.

- Experience with SAP Solution Manager.

- Project management certifications (PMP, PRINCE2).

- Experience with marketing automation tools and platforms.

- Knowledge of customer journey mapping and analytics