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4 Hudson's Bay Company Jobs

Trainee , EGC

1-6 years

Hubli, Mangaluru, Mysuru / Mysore + 2 more

1 vacancy

Trainee , EGC

Hudson's Bay Company

posted 5hr ago

Job Role Insights

Flexible timing

Job Description

The successful candidate must have the ability to quickly assess the Customer needs and provide the resolution as per the process stated. Need to provide the numbers (Minimum target of Inbound Calls) without impacting the Quality. Working on FCRs.
You should also have:
  • Excellent Communication Skills.
  • Prior Experience in US call center of minimum 6 months to 1 year will be given preference.
  • Demonstrated ability to provide the highest level of customer service to internal and external
  • candidates.
  • Must be tech savvy; proficient in Word, Excel, Applicant Tracking Systems and CRMs with the ability to learn additional programs as needed.
  • Preference if handled Gift card processes.
As the Trainee you will,
  • Handling Inbound calls for resolving their Card/Gift card Queries based on info in the internal Software/tools we have.
  • Analyze the problem and provide solution as per process guidelines.
  • Following the SLA Timelines and Targets ( Office Hours Shifts will be Night in between (8.30 PM 9.30 AM IST) May very as per process. requirement in future)
How Often You May Travel: NA
Your Life and Career at HBC:
  • Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator!
  • Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.
  • A culture that promotes a healthy, fulfilling work/life balance

Employment Type: Full Time, Permanent

Read full job description

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What people at Hudson's Bay Company are saying

5.0
 Rating based on 3 Trainee reviews

Likes

Very good experience

  • Salary - Excellent
    +5 more
Dislikes

Since this is a retail company, job security will be a grey area

    Read 3 Trainee reviews

    Trainee salary at Hudson's Bay Company

    reported by 24 employees
    ₹2 L/yr - ₹4.7 L/yr
    47% more than the average Trainee Salary in India
    View more details

    What Hudson's Bay Company employees are saying about work life

    based on 228 employees
    63%
    89%
    77%
    64%
    Flexible timing
    Monday to Friday
    No travel
    Night Shift
    View more insights

    Hudson's Bay Company Benefits

    Free Transport
    Free Food
    Cafeteria
    Health Insurance
    Work From Home
    Team Outings +6 more
    View more benefits

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