SME - Insurance Operations

Job Description: Insurance Underwriter - Medical (SME)

Position Summary: We are seeking a dedicated and detail-oriented Insurance Underwriter specializing in SME medical insurance. The ideal candidate will be responsible for achieving set revenue targets, adhering to process guidelines, maintaining high-quality standards, and ensuring timely completion of invoicing tasks. This role requires a proactive problem solver with strong Excel skills and the ability to handle a team effectively.

Key Responsibilities:

1. Revenue Generation:
• Achieve a productivity target of 150k revenue monthly.
2. Process Adherence:
• Ensure all underwriting processes are followed without deviation.
• Maintain a quote conversion rate of at least 30%.
• Achieve a renewal conversion rate of 70%.
3. Quality Assurance:
• Deliver accurate and quality quotes with a maximum allowance of two misses per month.
• Ensure all invoices are completed within the defined time frame.
4. Team Collaboration:
• Work closely with the sales and operations teams to streamline processes and enhance client satisfaction.
5. Problem Solving:
• Proactively address and resolve issues in the underwriting process.
6. Reporting and Analysis:
• Utilize Excel and other tools to maintain accurate records and generate insightful reports.

Skills Required:

• Problem-solving skills with the ability to make data-driven decisions.
• Proactive approach to identifying and addressing challenges.
• Proficiency in Microsoft Excel and related tools.
• High attention to detail and accuracy in work.
• Team handling and collaborative working skills.

Eligibility Criteria:

• Bachelors degree or equivalent (any discipline).
• Minimum of 2 years of experience in the UAE medical insurance field, specifically in SME underwriting.

Key Performance Indicators (KPIs):

1. Productivity: Achieve 150k revenue monthly.
2. Process Adherence:
• Quote conversion rate: Minimum 30%.
• Renewal conversion rate: Minimum 70%.
• Strict adherence to established underwriting processes.
3. Quality Score:
• Provide quality quotes with no more than two misses per month.
• Complete all invoices within the specified time frame.