Holiday Consultant

Job Description

Designation : Sales Consultant - Holidays

Division: Travels Department: Sales

Role Summary:

The primary function of the role is to advise on and plan business and vacation itineraries. The Consultant should communicate with clients to understand their needs,and help them select best options available during the travel time and the budget agreed upon.

Responsibilities

Primary:

• Listen attentively to customers requirements and pitch the right product and packages
  realizing them into revenue.
• Utilize the leads assigned and focus on increasing the customer base making the best
  possible conversions with minimum lead loss.
• Set realistic expectations with the customer by providing complete and error-free information
  about GIT and FIT packages and products.
• Gather knowledge about the culture, ethnicity, weather conditions, geographic layout etc of
  the holiday destinations and educate the customer while selling the holiday product.

Secondary:

• Respond to inquiries about our company's services and offerings and understand client's
  requirements, including destinations, length of stay, and transit time.
• Suggest and select the most appropriate transport based on the available finances, requisite
  departure and arrival times, and preferred duration of transit.
• Inform customers about the cancellation policy, including salient dates and all penalties.
• Ensure the budget agreed upon is considered while selecting accommodation and transit
  options.
• Educate the customers on the activities involved in post sales and set the right expectations
  on timelines.
• Build rapport with the customer and focus on improving customer satisfaction.
• Research, explore and study different travel destination options including travel prices,
  customs,weather conditions, reviews etc.
• Be updated about new market trends and provide suggestions and feedback to the product
  team for more competitive options.
• Ensure customer makes the payment as defined in the SOP and adhere to the process
• Build confidence and trust among the customers and always be patient to answer their
  queries
• Handover the travel requirements clearly to the operations team and ensure all services are
  provided as promised

Qualification & Experience

• 50% marks in any graduation
• Minimum 1year experience in handling Holiday packages will be an added advantage

Performance Indicators:

• Sales revenue
• Lead Management & Conversion
• Customer Escalations
• Learning & growth

About the Company

HTIC Global offers an array of outsourcing business services that includes HR, digital marketing, customer service,accounting and finance in various SME segments across India, UAE and the Middle East.

Travel Division

We offer visa and holiday packages and services including hotels, flights, activities etc. We have our services to 10 locations including the entire GCC, Malaysia and India and serve more than 10000 customers every year. Please visit our website www.houseoftours.com for more information on our services.

Sales

The Leads generated from multiple sources are actioned by the sales team by connecting with the customers on call or chat. The sales team understands the requirements of the customers and provides the required service pertaining to FIT and GIT packages and products.