Senior Trade Mid Office Manager

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Global Trade and Receivables Finance

Global Trade and Receivables Finance comprises over 4, 500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.

We are currently seeking an experienced professional to join the GTRF Team.

Key Accountabilities

The key accountabilities of this role is as follows:

Impact on Business

To enable the growth of our market share and maximise net profitability from business's customer portfolio.

To deliver "superior" customer service by driving operational performance, (meeting

SLAs, reducing cost, driving operational efficiency and reducing operational risks).

Manage operational resources effectively to meet strategic objectives of the business.

Support any key organizational strategic initiatives to help in operationalising the

product development and business improvements.

Customers / Stakeholders

To deliver excellent customer service and provide top quality trade services/solutions to customers.

Ensure that the customer is at the heart of everything we do both personally and as an organisation by driving a customer centric culture

Monitor service quality standards and set benchmarks for high performance

Monitor operational performance and provide strategic direction on the basis of key metrics like SLAs, quality,

Proactively identify problems and effectively work to resolve them sharing best practice with other TRF teams.

Ensure process & controls are best class.

Continuously review process to ensure process are streamlined, risk identified and suitable controls in place to mitigate risks.

Adopt a data driven approach to mange to operations shop floor ensuring optimum utilization of resources & at the same time provide best in class service to our customers.

Ensure timely and accurate communication of MIS to key stakeholders

Leadership and Teamwork

To manage, motivate & develop staff within the division

Lead a highly motivated and skilled team, which allows GTRF operations to meet the business objectives .

Build and maintain good working relationships with Business Development and other strategic units and operate in an open and transparent way being fully accountable for supporting their business

Support other operational teams like, Global Change Delivery and/or other stakeholders in driving operational change programmes.

Lead, motivate and inspire the team to achieve the Group strategy and business objectives

Establish cultural and behavioural excellence and develop high engagement across the team

Be ultimately responsible for the performance management of your team, using relevant performance management tools, ensuring timely action is taken to improve underperformance, to maximise effectiveness of the team.

Share knowledge, experience and best practices with junior RMs within and outside of immediate team and promote a collective culture to spread experience & best practice.

Take a hands-on approach to coaching with regular & productive use of Personal Development Plans and appropriate follow up.

Ensure development activities are a core priority and enable all team members to take reasonable time for learning and developmental activities.

Ensure the team is resourced to headcount plan, sufficient to meet the demands and opportunities of the business.

Develop appropriate retention strategies within the team's cost plan.

Manage succession for key roles using internal and selective hires where appropriate.

Live the Group Values

Operational Effectiveness and Controls

Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators

Ensure close monitoring of the operational risk and exercise appropriate action to minimize the likelihood of operating risk occurring including risk identification, assessment, mitigation and control, loss identification and reporting

Conduct regular review and improvement of processes and procedures as well as customers with balanced consideration of risk and return.

Ensure compliance with BIM, FIM, SOX, ICC, rules & relevant guidelines on handling of transactions.

Implementation of the Group Compliance Policy as applicable to the role

Regularly reviewing and conducting a critical analysis of operations & systems, to implement or make recommendation in streamlining workflow/procedures

Sharing best practices & work improvement initiatives with other GTRF sites