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HSBC Group
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175 HSBC Group Jobs
Vice President and Branch Sales Manager
8-10 years
Mumbai
1 vacancy
Vice President and Branch Sales Manager
HSBC Group
posted 6d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Lead PRMs in line with the processes and activities in the WPB Operating Model and other operational guidelines to achieve consistency of management of our people and delivery of service and sales to HSBC customers
- Monitor and act on sales activity management information and other internal information tools, using them to coach your team and achieve the business goals
- Leading the team to make them effective relationship managers
- Identify and act on factors that would increase local competitiveness
- Lead your team to deliver the key performance indicators (KPIs) and plan and ensure growth of WPB business for branch in line with INM strategic Plan / AOP projections
- Lead and manage the PRM team
- Drive a high performance culture through robust objective setting, performance reviews and action to address poor performance
- Evaluate performance against KPIs and make discretionary incentive recommendations in line with the Group incentive plans
- Train, maintain and develop your team to a level appropriate for the business and in line with country training plans
- Recruit and onboard high caliber individuals in line with headcount and resourcing plans
- Maintain and enhance personal and team knowledge and skills through sharing best practice for creating an exceptional customer experience
- Hold regular team and one-to-one meetings with team members to share priorities, establish focus, coach and address risks & issues
- Role-model HSBC values and create an inclusive work environment which embraces diversity and fosters engagement
- Demonstrate connectivity to other teams and actions which benefit the Group above local interests
- Use technical expertise and business understanding to improve customer satisfaction and RM performance
- Comply with the applicable laws, regulations, Group and local guidelines related to Sanctions and AML policy of HSBC while undertaking various day to day operations
- Remain alert and promptly report to the Sanctions Officer/ INM FCC office/ Line manager ( As applicable and required by the AML and sanction Policy) if a customer is found to be engaging in sanction evasion activities or violations of AML policy or any other related procedures.
- Understand the legal responsibility to be vigilant for unusual activity and reporting of the unusual activities
- Support the Country or Regional FCC AML Office/ AML Investigations by providing additional information when required
- Responsible for attending and successfully completing the AML and Sanctions related assigned training in the mandated timeframe
- Understanding the consequences of failing to attend or successfully complete the training as mandated by the AML Education Lead FCC;
- Requesting additional AML training that you deem necessary or appropriate to perform your jobs through your entity manager
- Demonstrate an understanding of PEP acceptance, prohibition, CDD & EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP LoBP
- Understand the relatively high reputational risk that arises from any perceived weaknesses in controls in respect of substantial cash deposits or withdrawals activity, wire transfer, monetary instruments and pouch and mail
- Ensuring that sales & operations are undertaken in accordance with WPB FIM, BIMs and Credit Policy Manual appropriate lending guidelines
- The principal regulations under which the job holder operates include the WPB FIM, BIM and local regulations issued from time to time by SEBI / RBI / AMFI / IRDA. The jobholder needs to operate independently within the overall policy framework laid down by WPB INM.
- Ensure all processes for sales & operations are in place and manage within any agreed Authorities
- Maintain the branch operating rhythm in line with the network operating model
- Manage operational risk, by using relevant MI to identify risk situations and take any appropriate action to minimise loss
- Specifically ensure active management and compliance with Anti-Money Laundering, Know Your Customer and Sales Quality standards
- Undertake Sales, Operational and Credit sampling in your branch, as directed by published bank procedures
- The jobholder has to function within the purview of the Sales Compliance Guidelines as laid down in the I & I manuals. The Sales Compliance Officer on all aspects covered in the Sales Compliance Manual would audit each area
- Use the principles and guidelines in the operating model to ensure customer needs are identified and where appropriate PRMs use the support provided by specialists
- Personally manage the application of EDRAS, client funnel management and sales quality standards
- Implement customer relationship and proposition strategies
- In conjunction with your team build a prominent profile in the community in which you are based in a way that builds HSBC s reputation and brand
- Support the WMs to resolve customer complaints in partnership with the Branch Service stream
- Mobilize Branch activities to generate leads and create increasing awareness for the FPS
- Enhance clients trust in the banks capability of meeting their needs
- Ensure awareness of TCF principles and observe the same in spirit
- Grow the share of wallet of customers being managed through effective and proactive customer contact
Requirements
- Graduate or Postgraduate with reasonable team handling experience
- Proven ability in team leadership and management
- Proven ability in Retail distribution
- Proven ability in relationship management in the Retail sector
- Demonstrate behaviours consistent with HSBC Valuess
- Proven adherence to controls and compliance with no significant breaches
- Expertise in financial planning and related systems and processes
- Problem solving skills
- Analytical skills
- Planning and organising skills
- Coaching sales techniques, best practice and sales management on a team and one to one basis
- Excellent interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiating
Additional Information
- Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.
Employment Type: Full Time, Permanent
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What people at HSBC Group are saying
Branch Sales Manager salary at HSBC Group
reported by
2
employees
with 8
years exp.
₹7.2
L/yr - ₹9.2
L/yr
19%
more
than the average Branch Sales Manager Salary in India
View more details
What HSBC Group employees are saying about work life
based on 4.7k employees
Flexible timing
Monday to Friday
No travel
Day Shift
HSBC Group Benefits
Submitted by Company
Pay and benefits Flexible working Career development
Submitted by Employees
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