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HSBC Group

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4.0

based on 4.7k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Banking Company - 2024

175 HSBC Group Jobs

Head of Domestic and Emerging Payments (DOME) Ops Change

HSBC electronic data processing india pvt ltd

4.0

based on 4.7k Reviews

3-7 years

Pune

1 vacancy

Head of Domestic and Emerging Payments (DOME) Ops Change

HSBC Group

posted 4d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Medical Billing Operations Cash Management Services Risk Management Financial Services

+ 3 more

Job Description

This role sits within GPS Operations and is at the heart of the GPS technology-enabled transition and will support the GPS Domestic and Emerging Payments (DOME) Sub Value Stream. The role will take high level business, client and regulatory requirements and translate them into fully formed agile client and user journeys, creating a holistic technology and business-process solution for the need, working with technology to test the solution, ensuring operations and service readiness as the change is introduced into production according to our risk frameworks.

As such, the primary purpose of the role is to:

Manage ~a large portfolio Global Change the Bank (CtB) book of work across DOME Sub Value Steam covering LTO and Strategic Change Initiatives.
Lead a large team of c35+ Payments Product Owners, BAs and UAT (User Acceptance Testing) testers who deliver the detailed front to back agile user journeys and holistic business and process solution supporting product, operations, client, and regulatory outcomes.
Liaise with stake holders in product and operations to align the global payment asset roadmap to business, IT and Ops priorities.
Own and drive the delivery of the detailed requirements backlog, traversing the payment journey front to back and covering impact across all critical payment assets HSBC In-House Clouse based processing platforms for real-time and bulk payments (HSBC Instant, HSBC Scale), GPP (Global Pay Plus), Fiserv Dovetail (SEPA payments ), HUB (HSBC Universal Banking System) and, enabling infrastructure.
Lead and implement the redesign of Target Operating Model where applicable and ensure Operational Readiness for all changes, working closely with GPS Operations (UAT, Training, End User Documentation, Ops release management)
Ensure consistency with global workflows, driving out local changes unless driven by pressing Business, regulatory or compliance needs.
Challenge existing processes and practices where they do not align to the GPS Operations Target Operating model and DOME Future State Architecture.

The role holder requires significant transformation experience across process, people, and technology and will need to influence and drive outcomes across Digital Channels, Sanction, Fraud, Billing, Liquidity, Client Implementation, Client Services Data etc. SVS /SVS Enablers, working in close collaboration with Payment Operations functional, regional, and country teams.

In addition, this role requires an entrepreneurial approach and Global mindset and will need to partner with Wholesale Client Services, Client Relationship Management and Wholesale Digital to execute OKRs and optimize team performance.

The role is critical to ensure that the reshaped GPS is created through CtB investment that delivers the best client experience, is designed optimally for our operational processes and has best in class operational & product controls.

Governance and Committee Memberships (membership of ExCos (Executive Committee), Risk Management Meeting):

Delegate for Global Head of Payments Change
Member of SVS level Governance and various global, regional and program level SteerCo:

Principal responsibilities:

Translating Global Business infrastructure change requirements into executable delivery within the affordability constraints of the Global CtB spend budget.
Deliver End to End requirements and Agile journeys meeting the product, operations and technology outcomes
Embed change initiatives into the operational and services process.
Manage incident recovery with expertise and solutions to mitigate client/ franchise impact.
Business owner of global critical payments technology assets
Adhering to change risk appetite and change risk control assessment for CtB delivery.
Ensure teams meet operational risk targets, address key risks raised by 2nd/3rd LOD and continually adhere to Global Standards.
Ensuring effective controls are in place to manage operational, regulatory and other risks.
Manage annual change the bank book of Work as well as any business critical adhoc demands through the year by following established due diligence process in collaboration with Product, IT and Operations stakeholders.
Role will be part of the DOME Core payments management team (in addition to represent SVS governance forum)

Leadership & Teamwork:

Manage a wide range of senior global and regional stakeholders, from within the Business, Technology, Operations and Risk
Lead, influence and manage a wide range of project / programme and operational resources across the HSBC Group / within each region, in the execution of approved change programmes
Lead, oversee and provide expert advice to a wide range of technical, operational and business teams across the Group in the execution of GPS CtB and DOME programmes
Lead a team who partner with stakeholders, who themselves are product and technology experts and often at a higher level of seniority, to deliver change

Requirements

Fluent in working across multi-disciplinary and multi-cultural work environments
Strong Payments background with the ability to contextualise requirements into executable business activities and deliverables
Strong knowledge of global payment systems, regulatory landscape and emerging payment technologies
Proven ability in successfully designing and implementing large scale, complex global/regional change initiatives
Experience in managing relationships with payment provider vendors
Experience in managing a highly regulated function mitigating change risk through appropriate controls
Deep understanding of HSBC Group strategy, GPS strategy and capability to collaborate with the business at a global level to deliver these strategies
Adept and negotiating and influencing at all levels, and internationally
Deep planning, organisational and risk management skills
Proven ability to analyse, synthesise and take decisions / make timely recommendations on complex issues
Contribute to and implement GPS Product/Ops Change Strategy
Help Develop and implement DOME Procut/Ops Target Operating Model through delivery of change initiatives.
Lead operational engagement for all Payments product lines including support for strategy, proposition, commercialisation, and execution