Production Support Tech Lead/Senior Consultant Specialist

Some careers shine brighter than others.

If you re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist.

In this role you will:

• The role is responsible for managing the end-to-end production support teams and relevant activities across all of Data Analytics systems per the prescribed HSBC standards. Ensure high quality deliverables on service improvement areas.
• Identify & implement automation opportunities of the support processes. Work closely with the Engineering / product teams and service management teams to bring technical improvements and process efficiencies in production processes.
• Ensuring right processes and controls in place to ensure smooth running of production systems, ensuring service SLAs are met to provide quality service to consumers. Lead the technical and business discussions to derive Service and Operational Level Agreements.
• Take ownership to provide timely and accurate guidance and recommendations to consumable data asset clients to help them manage their business effectively. Globally lead various regions - bring about collaboration among regions, ensure smooth working to bring about effective 24 X 7 support of various application with varying risk and impact levels.
• Monitor and report on all aspects of Production processing (Incidents, Problems, Service Level indicators etc. ), building and using automated dashboards. Work in collaboration with central service resilience teams to bring improvements in own PODs. Drive the adoption of global initiatives and implement best practices within the team to ensure a globally consistent, compliant, and locally competitive model within the team.
• Ensure adherence to different demanding SLAs. Work with engineering teams to improve response times to business, improve system performance, fix repeated incidents etc.
• Lead the global team on technical fixes, improvements, and mentor other junior members to ensure knowledge is shared and upskill the team to effectively handle and improve production processes.