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132 HSBC Group Jobs
ServiceNow Developer/Software Engineer
0-5 years
Hyderabad / Secunderabad
1 vacancy
ServiceNow Developer/Software Engineer
HSBC Group
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Manage primary products used which require expert knowledge of ServiceNow, with the proven record of accomplishment in creating scoped application and portal customizations within the application.
- Adhere to internal process to support the service, including change management, and incident management policy.
- Perform pro-active analysis on day-to-day work to obtain automation on deliveries thereby reducing repetitive and standardized tasks/processes. Automate processes wherever possible/feasible.
- Work with Subject Matter Expert (SME) to participate in Service Now infrastructure upgrades, migration, configuration, support, maintenance and ServiceNow related technical escalations internally.
- Provide end to end support for ServiceNow based application design and implementation. Demonstrate your experience of Service Now based designing and developing process-based solutions. Demonstrate your experience of documenting user case processes and BPM workflows.
- Work with colleagues/stakeholders across geographies and time zones with a variety of teams.
- Support new initiatives (ServiceNow upgrade, process simplification etc.), to drive internal teams for new initiatives related to ServiceNow. Take ownership of technical deliverables and handle technical engineering escalations for the team.
- Conduct relevant Knowledge Sharing Training sessions in English to develop skills of junior team members. Provide guidance to team members on day-to-day basis as required. Ensure appropriate document creation and maintenance to a high standard.
- Strong years of experience in software development and experience working on ServiceNow application development.
- Experience with development and implementation of ServiceNow Service Catalogue, ITSM modules - Incident, Problem, Change Management with knowledge of API integrations.
- Should have ServiceNow certification (CSA, CIS).
- Demonstrated experience designing and developing process-based solutions. Demonstrated experience documenting user case processes.
- Ability to transform Business Requirement into Business Process. Proven analytical and problem-solving skills
- End to End experience of ServiceNow based application design and implementation
- Well versed with class hierarchy, Update set hierarchy, data layer, flows, Service Portal, UI Action /policy, deployment, Integration, SOAP Service implementation in ServiceNow, Integration
- Excellent verbal, active listening, and written communications skills along with demonstrated facilitation skills. Effective and clear communication skills (written, oral and listening), with ability to describe complex technical scenarios in a concise manner depending on the audience.
Employment Type: Full Time, Permanent
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HSBC Group Benefits
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