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265 HSBC Group Jobs
Customer Success Specialist / Associate Project Manager
7-10 years
Hyderabad / Secunderabad
1 vacancy
Customer Success Specialist / Associate Project Manager
HSBC Group
posted 17d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Some careers shine brighter than others.
If you re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
We are currently seeking an experienced professional to join our team in the role of Associate Project Manager
In this role you will:
Develop a good understanding of the Products provided by CTO as defined by the Product Management Practice and use those Products to map the journeys our customers take .
. Key Responsibilities:
- Be able to lead a specific piece of work, delivering to completion
- Assess and progress GBGF requirements through to CTO Product Owners, ensuring the requirements are well formed with benefits clearly described.
- Support CTO Product Owners to leverage the Services offered by Enablement Customer Success
- Represent the voice of the Customer to CTO Product Owners
To be successful in this role you should meet the following requirements:
- Minimum bachelor s degree
- Minimum work experience of 7 to 10 years
- Customer oriented mindset, understanding that the success of CTO relies on delighting its customers
- Understanding of IT Infrastructure Delivery and Operations processes with experience in delivering enterprise services
- Good knowledge of the Products and Services offered by at least one area within CTO
- Technical understanding of some IT technologies relevant to the bank. Example experience in Internal/External cloud computing, Workplace, Collaboration, Connectivity or DevOps Tooling
- Experience analyzing the Customer Journey including User Interface
- Strong communication, analytic and presentation skills, this will be key to success in this role
You ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Employment Type: Full Time, Permanent
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HSBC Group Benefits
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