Production Support Manager/Lead Consultant Specialist

Some careers shine brighter than others.

If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Lead Consultant Specialist

• Assume overall leadership and coordination responsibilities during IT incidents, establishing command and control structures to direct response efforts.
• Provide clear direction, guidance, and support to incident response teams, ensuring roles and responsibilities are clearly defined and understood.
• Monitor IT systems and infrastructure for signs of potential incidents or anomalies, proactively identifying and prioritizing incidents based on severity, impact, and urgency.
• Initiate incident response procedures promptly upon detection of an incident, ensuring rapid mobilization of resources and personnel.
• Conduct rapid and accurate technical assessments of IT incidents, gathering relevant information, and analyzing data to determine the root cause and scope of the issue.
• Make informed decisions regarding incident response actions, including containment, mitigation, and escalation, to minimize impact and restore service availability.
• Establish and maintain effective communication channels with internal IT teams, business stakeholders, senior management, and external vendors or partners.
• Provide timely and transparent updates on incident status, progress, and resolution efforts, managing stakeholder expectations and concerns throughout the incident lifecycle.
• Maintain detailed records of incident response activities, including incident logs, timelines, actions taken, and outcomes.
• Conduct post-incident reviews and root cause analyses to identify underlying issues, systemic vulnerabilities, and opportunities for process improvement or risk mitigation.