Production Support Engineer/Lead Consultant Specialist

Some careers shine brighter than others.

If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Lead Consultant Specialist

In this role, you will:

• Provide 24x7 and On-call Support on Production services
• Service Transition and acceptance: Co-ordinate implementation activities for smooth transition from development to production
• Troubleshoot and resolve production issues for Internet Banking and Mobile SRE platforms.. Join crisis calls and lead major incident response efforts to minimize downtime and impact.
• Conduct root cause investigations and driving long-term fixes through problem management. Triage major issues efficiently, ensuring quick resolution while keeping stakeholders informed.
• Provide SME-level knowledge in AppDynamics and Splunk for application performance monitoring.
• Troubleshoot and optimize Java/JEE/Microservices Applications deployed on IBM WAS, IBM WPS, JBoss, Tomcat.
• Lead problem management initiatives to prevent recurring incidents. Design and develop AI/ML models based on datasets to drive automation and operational improvements.
• Create visualizations to support automation initiatives and enhance decision-making. Develop robust, scalable automation solutions using Python.
• Build and manage APIs that integrate with service management systems and other enterprise tools. Lead result-driven automation initiatives to improve system reliability and efficiency.
• Manage cloud-based applications and supporting application migrations with a clear understanding of the process. Ensure seamless integration of microservices and REST APIs with Kubernetes, Mule Gateway, PCF, and other cloud platforms.
• Engage with stakeholders to define automation strategies and drive result-oriented initiatives.Lead and mentor the team, providing guidance on automation, AI/ML and SRE best practices.
• Ensure compliance with enterprise security, governance, and regulatory policies