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64 HSBC Group Jobs
Assistant Manager
4-9 years
₹ 4.5 - 11L/yr (AmbitionBox estimate)
Mumbai
1 vacancy
Assistant Manager
HSBC Group
posted 9d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Handles general customer contacts in a contact centre environment typically on multiple products and or proposition
- Provides high quality service to achieve maximum customer satisfaction by ensuring the completion of Video Customer Identification Process (VCIP) journey at first contact, where possible
- Takes ownership and initiative to complete steps involved for resolution. Responsible for achieving individual key performance indicators whilst maintaining quality and compliance
- Enable customers to submit their KYC information through a video call from any place of their convenience ensuring compliance, faster on-boarding and minimize time to revenue.
- Provide excellent customer service to customers by face to face interaction to expedite the KYC process
- Act as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
- Perform Customer Due Diligence as per the laid down guidelines in Standard Operating Procedure
- Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations Functional Instruction Manual
- Maintain HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner
- Fosters a compliance culture within the team, managing compliance risk and ensuring that the necessary training is completed
- Optimize relations with regulators
- Minimum Graduation or as required for the role, whichever is higher
- Must be proficient in language(s) required by the process
- Open to work in flexible shifting schedules
- Ability to work in a high-volume, fast paced environment is required
- Proficiency with personal computers and basic software packages and specialised applications
- Excellent communication skills
Employment Type: Full Time, Permanent
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What people at HSBC Group are saying
Rating based on 285 Assistant Manager
reviews
Anonymous · Finance
in Bengaluru
If your boss is a good person and supports the one who has skills and experience and wishes to push you ahead only based on those, and not caste colour or creed. Doesn't get manipulated by staffs that come from their previous team. Then you will grow very quick in the organisation
Once a person is easy to manipulate and is toxic is nature tries to pull you down even if you are the best person, then it's difficult to even breathe in the organisation. No HR no higher person no one can help you all you can do it try and get out.
Read 285 reviewsAssistant Manager salary at HSBC Group
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