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179 HSBC Group Jobs

Manager/ Asst Manager/ Sr Associate

2-5 years

₹ 4.55 - 11.06L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Mumbai

1 vacancy

Manager/ Asst Manager/ Sr Associate

HSBC Group

posted 26d ago

Job Description

Some careers open more doors than others.

If you re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking an experienced professional to join the INM RBWM ( India Bank Wealth and Personal Banking team).

Principal Responsibilities:

  • Source new accounts from the existing corporate base and deliver on meeting New-To-Bank targets.
  • Cross-sell asset products of the bank- mainly Home Loans (via referral), Personal Loans, Cards, Premier (referral)
  • Ensure the KYC/AML norms of the bank are complied with at all times.
  • Execute marketing events and promotions to generate business in their catchments, in conjunction with support departments such as Marketing.
  • Respond to Corporate Employee Programme (CEP) complaints in a timely manner and to customer satisfaction
  • Ensure a consistently high level of product and service delivery for relevant customer touch points
  • Develop and maintain good customer relations and ensure effective service delivery
  • Use learnings from customer/area visits and discussions to sharpen the proposition and enhance delivery and provide feedback to leadership / central teams
  • Comply to all relevant AML regulations & Global Standards
  • Develop a collaborative environment with all members of sales team
  • Be a role model of HSBC Group Values, lead by demonstrating and driving value based culture that imbibes Treating Customer Fairly (TCF) principles in all spheres of RBWM Business.
  • Ensure bank processes are followed in view of product documentation, complaint management, system usage etc.
  • Ensure end to end usage of leads allocated within allocated timelines with correct updation on CRMS
  • Safeguard the bank from potential loss/ damage arising out of stakeholder complaints.
  • Comply with the applicable laws, regulations, Group and local policy related to Sanctions and AML policy of HSBC while undertaking various day to day operations.
  • Demonstrate an understanding of PEP acceptance, prohibition, CDD & EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP LoBP. Demonstrate an understanding of PEP acceptance, prohibition, CDD & EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP LoBP.
  • Be aware and identify high risk indicators for various products and Services offered by INM RBWM (ex. cash, insurance, credit cards products etc. )
  • Ensure that all records are obtained in respect of INM RBWM customers or New to bank customer for any products and services provided by HSBC are as per the process laid down.
  • Ensure Adherence to the regulatory guidelines and internal AML & Sanction Policy of HSBC, which includes pouch and mail, monetary instruments, cash services and payment transparency Line of Business Procedures
  • Must be aware of the scope of services of various products and services that are offered and those which are prohibited because of the guidelines laid down in the line of Business procedures and must ensure the same is communicated to customer in an effective and polite manner
Requirements
  • Graduate/ Post Graduate (Masters)/ MBA with two to five years work exp.
  • Experience (preferable) in frontline customer services/ relationship management.
  • Strong communication, client focus and influencing skills
  • Sound knowledge on the Banking sector in general
  • Able to communicate well in English and local languages

Additional Information

The GCB 6 or GCB 7 will be offered depending on the selected candidates skill and relevant experience.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.


Employment Type: Full Time, Permanent

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HSBC Group Interview Questions & Tips

Prepare for HSBC Group Assistant Manager roles with real interview advice

Top HSBC Group Assistant Manager Interview Questions

Q1. Contains Duplicate Problem Statement Given an array of integers ARR and an integer K , determine if there exist two distinct indices i and ... read more
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What people at HSBC Group are saying

3.7
 Rating based on 297 Assistant Manager reviews

Likes

WFH E-learning tools are best in class Modern office spaces

  • Skill development - Excellent
  • +2 more
Dislikes

Independent, logic based thinking is discouraged esp by Indian origin middle management. Grim career progression prospects Outdated systems which add to processing times. Silo chambers between departments

  • Salary - Poor
  • +3 more
Read 297 Assistant Manager reviews

Assistant Manager salary at HSBC Group

reported by 2.6k employees
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₹4.4 L/yr - ₹14.2 L/yr
10% more than the average Assistant Manager Salary in India
View more details

What HSBC Group employees are saying about work life

based on 4.8k employees
65%
84%
74%
83%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

HSBC Group Benefits

Submitted by Company
Pay and benefits
Flexible working
Career development
Submitted by Employees
Free Transport
Health Insurance
Cafeteria
Work From Home
Soft Skill Training
Job Training +6 more
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HSBC Group Mumbai Office Location

View all
Mumbai Office
HSBC, 52/60, MG Road, Fort Mumbai
Maharashtra 400001

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