Manager - HRO

We are inviting applications for the role of Manager- HRO

We re looking for someone with strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment.
Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment
Responsibilities
In this role, you will be responsible for US HR and US Payroll, HR admin, Payroll, CB administration and Recruitment supporting the client in one or more of the following areas
1) HR Admin, Recruitment, CB
a. Lead the team responsible for managing the Employee Services, CB administration recruitment admin processes
b. Ensure adherence to SLA s as agreed for the respective processes
c. Work closely with quality team in identification and implementation of improvement ideas
d. Provide coaching and mentoring to the team and manage client stakeholders
e. Monitor and resolve day to day issues escalations, if any, by co-ordinating with the client team Process owners
f. Work closely with client/Process owners to ensure that any process changes / updates are communicated timely to the team members in India
g. Review process performance and report out performance dashboards on a regular basis

2) Payroll
a. Lead the team responsible for managing the Payroll team at Genpact
b. Ensure adherence to SLA s as agreed for the respective processes
c. Monitor and resolve day to day issues escalations, if any, by co-ordinating with the Payroll team Process owners
d. Work closely with Process owners to ensure that any process changes / updates are communicated timely to the team members in India
e. Review process performance and report out performance dashboards on a regular basis

Language Support required
Genpact Delivery Center Language
India (Noida) English

Qualifications we seek in you
Minimum qualifications
Commerce Graduate (PG an added advantage)
MBA (HR)- Added Advantage
Preferred qualifications
Exposure to Transition of a new HRO process is important
Delivers oral and written communications that have clarity and impact.
Should have E2E HRO knowledge
HR skillset and experience Advanced Knowledge of Oracle HCM
Should have managed a team Working experience in SOX controls; Responsible for both internal and external audits