Manager, Customer Relationship Management Applications

Manager, Customer Relationship Management Applications

Description -

Summary

HP Inc is seeking a Software Engineering Manager to join the B2C eCommerce team to manage and enhance our CRM capabilities.

As an Engineering Manager, reporting into the Director of B2C eCommerce+ platforms, this role is responsible for formulating the technical solutions and then executing our CRM initiatives. In addition to leading a team of developers, this is a hands-on position and is expected to be a point of escalation and resolution for issues that arise.

Responsibilities

• Leads the building of various software engineering projects and platforms while aligning them with business and security strategies and requirements.
• Establishes standards, designs, and automates the deployment of software.
• Owns the SDLC (Software Development Life Cycle) processes including feature requests, developing user stories, creating and executing test cases and delivering the desired solutions to the stakeholders.
• Leads portions of the planning and execution of multiple complex projects or programs in support of the continuing evolution of the organizations software products.
• Partners with cross-functional software development teams to help them prioritize, plan, track and execute complex, cross organizational programs.
• Acts as a SME (Subject Matter Expert) for software engineering practice to build high-quality software and drives continuous improvements through the processes, technology, and people.
• Manages several business operations functions such as governance, client engineering & operations, DevOps, communications, and project management as well as leading the strategic initiatives around the deployment.
• Assists senior leadership in setting the KPIs/goals, budget for the team, and is responsible for performance management of the team.
• Contributes to critical R&D software development projects that help the company innovate.
• Strategically partners with stakeholders to understand needs and priorities.
• Translates functional plans into operational processes and guides execution.
  

Education & Experience Recommended

• Four-year or Graduate Degree in Computer Science, Information Technology, Software Engineering, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of job-related experience or 5-7 years of management experience, preferably in software designing & development, software architecture, programming languages, or a related field.
  

Preferred Certifications

• Programming Language/s Certification (Microsoft .Net, React, or similar)

Knowledge & Skills

• Experience in Microsoft Dynamics platform, including leading teams and design of such systems.
• Strong understanding of CRM technologies and trends.
• Proven track record of driving maturity growth in teams.
• Excellent written and verbal communication skills; mastery in English and local language.
• Ability to collaborate with cross-functional teams and stakeholders.
• Demonstrated experience in architecting and deploying Microsoft Dynamics along with integrations.
• Experience in CI/CD automation.
• Experience in performance testing and tuning.
• Expertise with complex software systems, including enterprise, middleware, firmware, and embedded systems.
• Strong experience in software development, systems engineering, or software product management.
• Expert business acumen and knowledge of root cause analysis and problem detection.
• Experience designing and developing software applications using an ecosystem of tools and languages.
• Strong proponent of regression testing and test automation
• Designing and integrating software applications running on multiple platform types into overall architecture.
• Ability to effectively communicate product architectures, design proposals and negotiate options at business unit and executive levels.
• Excellent analytical and problem-solving skills.
• Experience managing a remote workforce.
• Detail oriented

Impact & Scope

Impacts function and leads projects requiring understanding of multiple disciplines or areas of HP.

Complexity

Uses managerial concepts and company objectives to resolve issues in creative and effective ways.

Job -

Software

Schedule -

Full time

Shift -

First Shift (India)

Travel -

Not Specified

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you d like more information about HP s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law - Supplement