Applications Team Lead

The success of our Applications Managed Services Team is built on the Trust relationship between them and their clients. The result of this relationship is a customer with high satisfaction scores and engaged Version 1 staff, which should then translate into excellent financial performance.

The role of the Applications Managed Services Team Lead will sit in our Service Reliability Group. You will have responsibility for several customers, build and maintain solid relationships with our customers in order to continue to consistently deliver high satisfaction ratings.

Roles Responsibilities:

• Scoping out work in a pre-sales engagement with our customers to understand what we can deliver using the wide Microsoft tech stack experience that the team possesses
• Work with Delivery Manager(s) / Portfolio Director(s) / Customer Success Manager / Practice Head as appropriate to agree strategy for assigned accounts
• Input to service design and support for service implementation using Microsoft technologies (Dynamics, .Net, Power Platform and Sharepoint)
• Maintain standards for ISO20000 compliance best practices across the team
• Manage customer escalations, issues, problems, and requirements
• Identify and progress the Continual Service Improvement initiative
• Manage business risk and knowledge to ensure business continuity
• Achieve targets and improvement initiatives for customer satisfaction
• Explore and drive opportunities within existing customers for new/additional work
• Work with sales to develop new opportunities both with new and existing customers