ATS Manager - Print APJ

ATS Manager - Print APJ

Description -

Job Summary

This role will lead the Print Advance Technical Support (ATS) team supporting hardware and firmware segments within APJ Markets. This role is accountable for ATS operations in APJ markets and responsible for E2E escalation management and providing timely communication to both internal and external stakeholders. This role is accountable for delivering ATS KPI within a defined goal and driving KPI improvements to improve overall customer experience. This role will partner with the Sales Category to support profitable growth through account retention and priority support to strategic accounts.

This role is responsible for leading individual contributors, overseeing multiple projects, and managing resources, timelines, and budgets. The role applies advanced subject matter knowledge to shape and integrate quality requirements into product development, design, and manufacturing. The role advises on quality tests, assesses impact with teams, and manages discontinuation if necessary.

Responsibilities

Provides direct and ongoing leadership for a team of individual contributors, designing and integrating quality requirements and practices into the development, design, and manufacturing of products and solutions.

Manages headcount, deliverables, schedules, and costs for multiple ongoing projects, ensuring resources are appropriately allocated.

Ensures goals, objectives, timelines, and budgets are met following program and organizational roadmaps; submits proposal for realignment of goals and budget if needed.

Communicates project status and escalates issues to direct managers, program managers, and internal and external development partners.

Advises on analytical test methods involved in quality assurance, works with internal teams to assess the impact, and drives the phase-out process if needed.

Manages relationships with outsourced partners and suppliers, including setting expectations regarding deliverables, product quality, schedules, and costs.

Ensures team members are effectively communicating and collaborating with outsourced resources.

Identifies opportunities for process improvement and cost reduction, and recommends changes in alignment with business tactics and strategy.

Monitors advances in competitor s products to evaluate advances in quality expectations.

Performs talent management responsibilities including recruitment, performance management, coaching, and career development.

Ensures that proper knowledge and career development tools are in place to support ongoing team member and process development.

Education & Experience Recommended
Four-year Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 5-7 years of work experience, preferably in service business management, customer service management, delivery, business planning, or a related field.

Preferred Certifications
NA

Knowledge & Skills
Agile Methodology
Analytics
Business Strategies
Customer Relationship Management
Data Analysis
Key Performance Indicators (KPIs)
New Product Development
Product Management
Project Management
Thought Leadership
Value Propositions

Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Impact & Scope
Impacts own work and acts as a team member by providing information, analysis, and recommendations in support of team efforts.

Complexity
Learns to apply basic theories and concepts to work tasks.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Services

Schedule -

Full time

Shift -

No shift premium (India)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you d like more information about HP s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law - Supplement