Telecaller Executive

Position Overview:

A Collection Tele-caller is responsible for reaching out to customers to collect overdue payments while maintaining a positive relationship with them. The role involves ensuring timely recovery of debts in accordance with company policies and guidelines.

Key Skills and Competencies:

• Strong communication and negotiation skills.
• Ability to remain calm under pressure and handle difficult conversations tactfully.
• Basic knowledge of finance and collection processes.
• Proficiency in using telecommunication tools and CRM software.
• Goal-oriented mindset with attention to detail.

Qualifications:

• High school diploma or equivalent (Bachelors degree preferred).
• Previous experience in collections or customer service is a plus.
• Fluency in the local language (telegu) and proficiency in English is advantageous.

Key Responsibilities:

• Customer Communication: Make outbound calls to customers with overdue payments and Inform customers about their outstanding balances and payment deadlines.
• Negotiation and Payment Plans: Negotiate payment arrangements or settlements as necessary and Offer alternative payment solutions and create repayment plans when required.
• Maintain record details of calls, payment commitments, and follow-up actions in the system.