Front Office Executive

Roles and Responsibilities

• Manage front office operations, ensuring smooth check-in/check-out processes for guests.
  
• Handle guest queries and concerns in a professional manner, providing excellent customer service.
  
• Coordinate with other departments (e.g., housekeeping, maintenance) to ensure seamless room preparation and issue resolution.
  
• Maintain accurate records of guest interactions, transactions, and communications.
  
• Ensure compliance with hotel policies and procedures.