Front Office Executive

Roles and Responsibilities

• Manage front office operations, ensuring efficient check-in/check-out processes, guest registration, and room assignments.
  
• Handle guest complaints and feedback in a professional manner to resolve issues promptly.
  
• Maintain accurate records of hotel transactions, including room sales, package deals, and special requests.
  
• Coordinate with housekeeping staff to ensure rooms are cleaned and prepared for guests according to their needs.