Steward/waiter/room service/sr.steward

Guest Service Excellence

Provide high-quality service to guests in the dining areas and for room service, ensuring a positive dining experience.

Room Service Delivery

Efficiently deliver food and beverages to guest rooms, ensuring timely service, accuracy, and presentation. Assist with setting up room service trays and handling guest inquiries.

Order Taking and Coordination

Take room service orders from guests via phone or in-room dining software, ensuring all details are correct and communicated to the kitchen.

Food and Beverage Setup

Set up and clear tables in the dining area, as well as room service trays, ensuring cleanliness and proper arrangement of the service items.

Guest Interaction

Greet guests courteously, answer questions about the menu, and offer recommendations, ensuring an overall satisfying guest experience.

Cleanliness and Hygiene

Maintain cleanliness and hygiene standards in both dining areas and the room service operation, following company and health guidelines.

Coordination with Kitchen and Housekeeping

Collaborate with the kitchen and housekeeping departments to ensure orders are correctly prepared, delivered on time, and that rooms are properly stocked with needed amenities.

Billing and Payment Processing

Accurately record charges for room service orders and assist with payment processing, ensuring the guest's bill is correct.

Handling Special Requests

Assist with special requests, dietary restrictions, or preferences as communicated by guests, ensuring all needs are met professionally.