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262 Hospitality Jobs in Chennai

Airport Representative

HILTON

4.3

based on 500 Reviews

2-8 years

Chennai

1 vacancy

Airport Representative

Hilton

posted 3d ago

Job Role Insights

Key skills for the job

Customer Service Salesforce Hospitality Front Office Management Guest Relations

Job Description

As an Airport Representative you will assist guests in various requests and enquiries such as transportation, hotel accommodation and other information or assistance that they may require. Specifically, you will be responsible for performing the following tasks to the highest standards:

Ensure brand service standards are consistently practiced by all team members
Ensure that courteous, prompt and efficient service is given to all guests
Ensure that all arrival guests with flight details are paged and assisted with luggage and transportation
Ensure to be neatly groomed and well attired at all times whilst on duty
Report to Airport Executive prior to leaving for the airport to obtain necessary reports and highlights of the day
Meet and greet guests with the limousine, assist with luggage, and the hotels airport representative to inform of guests arrival
To bide fond farewell and thank them for staying with us
Participate in departmental meetings with all Front Office team
Ensure that standards and procedures are set and understood
Sell the hotel outlets as much as possible
Ensure that Airport Executive and Duty Manager are kept informed of all developments and guest feedback
Ensure that consistently high standards of presentation are maintained for both department and Team Members
Ensure that a high standard of guest relations and service within the airport-reps is consistently maintained
Coordinate all limousine bookings as per policy
Continuous communication with Duty Manager to ensure seamless check-in and procedures for guests
To actively promote the benefits of Hilton HHonors to all guests and patrons of the Hotel, adopting a proactive sales attitude
Must know all Hotel products and services and actively recommend to our guests
Ensure that there is a thorough hand over at the completion of each shift
Any other duties assigned by Airport Executive and the Front Office Management

What are we looking for?

Airport Representatives are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors,

Employment Type: Full Time, Permanent

Read full job description