Field Service Engr I

Field Service EngineerI
DELIVERBUSINESS VALUE THROUGH RIGHT AND FAST PARTNERSHIP
Responsibilities:
Ensure deliveryof value to Honeywell clients and customers
Ensure customer satisfaction through direct liaison with clientrepresentatives, customers and service recipients
The engineer needs to operate effectively under time constraints and pressurefrom the customer and the business
Ability to schedule and plan periodic maintenance service to contractcustomer base on service contract requirement.
To lead a team of technicians to perform the periodic maintenance service andattend to customer s spot call.
Development and maintenance of site-specific documentation and qualityassurance information as instructed by team leader
Availability for and performance of duties outside of normal working hours asper agreed rosters and as directed
To maintain and establish a good working relationship with the customer.
To do project management for alteration, additions or retrofit works onservice site.
Supervision of field installation, cabling in Service projects/Quotedreactive work
Create new sales opportunities during the application of the project/service
To propose small work quotation for customer and carried out the proposedwork on acceptance.
Determine equipment and accessory needs for implementation and inform FSL orFSS in time
Support FSS or FSL for project cost and progress reporting
To support sales on technical requirement of maintenance or retrofit sites,and including basic costing of job.
Estimate materials costs and quantities provide the information to the FSS orFSL, and Service Sales.
To assist project manager on big scale project to execute the projectsmoothly, on-time and on budget.
The engineer needs to provide the customer with an awareness of systemamendments to meet his requirements and there by leverage sales and newHoneywell sales initiatives.
Assist FSS or FSL to achieve service matrix and regional AOP targets.
Adhere strictly to the Honeywell SOPs, Honeywell HSE policy and requirementsin all activities.
Provide technical support
Ensure customer satisfaction
Perform service maintenance
Supervise a team

Business Services