Advisor

Responsible for the Investigation of customer complaints received from telecollections via RTS.

Job Responsibility
Investigation of assigned customer complaints
Root cause analysis of complaints and suggest corrective actions
Primary contact for all customer experience reporting and complaint handling activities
This individual is responsible for independently receiving, documenting, investigating, and coordinating responses on all complaints.
Ensures timely investigation of and response to all complaints. This involves initiating and participating in investigations and corrective action arising from complaints.
Maintains current and complete complaint files.
Performs analyses of complaints and implant reports for trends and identification of potential corrective or preventive actions