Operation Support- Jewelry back Ground (Mumbai)

Primary Sales Order Follow-Up SNMCC (Exhibitions) Follow-Up for Stock

• Description: Monitor and ensure timely processing of primary sales orders, particularly for exhibitions. Coordinate with relevant teams to track and maintain sufficient stock levels.

• Purpose: To ensure the availability of stock for exhibitions and fulfill orders without delays. Day-Wise Sales Plan

• Description: Create and track daily sales targets and strategies for stores or sales teams. • Purpose: To maintain a structured sales process and monitor performance daily. Mock Call OP Supports

• Description: Conduct mock calls for operations support to train staff, ensuring they are prepared to handle customer interactions effectively.

• Purpose: Enhance customer service quality through regular training. Daily Franchise Enquiries • Description: Respond to inquiries from franchisees about operations, sales, or other business aspects.

• Purpose: Maintain a smooth relationship with franchise partners and address their concerns promptly. Daily Follow-Up & Queries and Meeting with Sales Support Team

• Description: Address daily operational queries and collaborate with the sales support team to resolve issues.

• Purpose: Ensure all sales processes run smoothly and bottlenecks are resolved. AOM Store Visit Tracking as per PJP (Attendance)

• Description: Monitor Area Operations Managers' (AOMs) visits to stores as per their Planned Journey Plan (PJP).

• Purpose: Ensure AOMs are actively engaging with store operations and providing necessary support. Daily Zoom Meeting with Stores Assigned

• Description: Host daily virtual meetings with assigned stores to discuss performance, issues, and updates. Purpose: Maintain consistent communication and operational alignment Store Report Check

• Description: Review store reports for sales, inventory, and customer feedback.

• Purpose: Track store performance and identify areas for improvement. Store Google Sheet Check

• Description: Update and verify store-related data in shared Google Sheets.

• Purpose: Ensure data accuracy and accessibility for teams. Staff Quiz Check Store-Wise

• Description: Monitor quizzes conducted for staff training and skill assessment at each store. • Purpose: Evaluate staff knowledge and provide targeted training where necessary. AOM Follow-Up with AOM • Description: Regularly communicate with AOMs to track their activities, challenges, and progress.

• Purpose: Ensure effective management and support at the store level. Following Up for Franchise Outstanding Payment

• Description: Track and ensure timely payment of outstanding dues from franchisees.

• Purpose: Maintain cash flow and financial health. Follow-Up with HR for Staff Gap

• Description: Coordinate with HR to address staffing shortages or gaps in stores.

• Purpose: Ensure stores have adequate staffing levels to operate smoothly. Store-Wise New participate in monthly review meetings to discuss performance, challenges, and goals

• Purpose: Align teams with organizational objective