Chief Digital Officer

Job Description:
Position Title Chief Digital Officer
Purpose of the position The Chief Digital Officer serves as the architect of the organizations digital
transformation and innovation strategy. The role is crucial in ensuring that
the business stays competitive and relevant in an increasingly digital and tech-driven world. A CDOs purpose spans from improving customer experiences and operational efficiency for integrating emerging technologies, managing data, and ensuring governance and security.
Ultimately, the CDO helps to position the company to leverage digital as a
key driver of growth, profitability, and long-term sustainability.
CDO innovation is about embedding digital technologies into the fabric of
the business to drive transformation.
Department / Function Digital
Location Mumbai BKC

Behavioral Competencies Required • Visionary Thinking and Innovation
• Strategic Leadership
• Data-Driven Decision Making • Customer-Centric Mindset • Collaboration and Influence
Functional Competencies Required • Data & Analytics
• Organizational development
• Customer Experience
• Digital Strategy Development Minimum Education / Qualification Bachelor’s Degree/Master’s Degree
Required
Minimum Years of Experience Required 15+ in Years
Minimum Years of Relevant Experience 12+ Required in Years
Additional Skills / Competencies Leadership Required If any
Role Complexity Level
(Low / Medium / High / Critical) Critical

Roles & Responsibilities
The Chief Digital Officer (CDO) is a senior executive responsible for leading an organization's
digital transformation and ensuring the strategic use of digital technologies to enhance business
performance. The roles and responsibilities of the CDO are broad and varied, spanning across
technology, strategy, operations, and people management. Here's a detailed breakdown of the
roles and responsibilities of a CDO:
1. Innovation and Digital Transformation Leadership
• Role: Drive innovation through the adoption of emerging technologies and digital
business models that help the organization stay competitive.
• Responsibilities:
o Oversee the development and execution of digital transformation projects across
the business.
o Monitor industry trends and competitor activities to stay ahead of the curve in
digital capabilities.
o The strategic vision for digitizing business processes, identifying areas
where digital technologies can have the most significant impact.
o Align digital strategy with business objectives and help the organization
transition from traditional, manual workflows to automated, data-driven
processes.
2. Data and Analytics Leadership
• Role: Leverage data to inform decision-making, improve business performance, and
drive customer insights. • Responsibilities:
o Establish data governance frameworks to ensure data quality, privacy, and
compliance with regulations.
3. Customer Experience (CX) Optimization
• Role: Ensure that the organization's digital efforts improve the customer experience
across all touchpoints. • Responsibilities:
o Develop digital platforms (websites, apps, e-commerce, etc.) that enhance the
customer journey and increase engagement.
o Use data and analytics to personalize customer interactions, improve satisfaction,
and increase loyalty.
4. Technology Integration and IT Collaboration
• Role: Oversee the integration of digital tools and platforms to ensure they support
business operations and innovation. • Responsibilities:
o Collaborate closely with the CXO’s and IT teams to integrate digital technologies
across business functions (e.g., CRM, ERP, marketing automation).
o Lead digital platform migrations (e.g., cloud infrastructure, SaaS adoption) and
ensure smooth transitions.

5. Cybersecurity and Risk Management
• Role: Ensure the organization’s digital systems are secure and compliant with relevant
data protection and privacy regulations.
• Responsibilities:
o Oversee the implementation of cybersecurity best practices, including data
encryption, identity management, and threat detection.
o Ensure compliance with relevant privacy laws (e.g., GDPR, CCPA) and industry
standards.
6. Digital Strategy Development and Execution
• Role: Lead the creation and implementation of a comprehensive digital strategy that
aligns with the company’s overall business goals and vision.
• Responsibilities:
o Develop long-term digital roadmaps and actionable plans to achieve digital
transformation.
o Prioritize digital projects based on business impact, feasibility, and ROI.
7. Operational Efficiency and Process Automation
• Role: Identify opportunities to improve operational efficiency through digital tools and
automation.
• Responsibilities:
o Lead initiatives to automate business processes and streamline workflows (e.g.,
robotic process automation, AI-driven automation).
o Implement enterprise resource planning (ERP) and customer relationship
management (CRM) systems that enhance efficiency.
8. Collaboration with Other Executive Teams
• Role: Work closely with other executives CXO’s to ensure digital initiatives are aligned
with overall business strategies. • Responsibilities:
o Transformation enhances operational efficiency and effectiveness.
o Provide updates to the board of directors and senior leadership on the progress
and impact of digital strategies.
9. Vendor and Partner Management
• Role: Manage relationships with external vendors, technology partners, and service
providers that support the organization’s digital initiatives.
• Responsibilities:
o Identify and select key technology vendors and service providers to support
digital transformation efforts.
o Negotiate contracts and ensure service level agreements (SLAs) are met.

10. Performance Measurement and Reporting
• Role: Measure and report on the performance of digital initiatives to ensure that they
deliver business value. • Responsibilities:
o Develop and track key performance indicators (KPIs) for digital initiatives across
marketing, customer experience, operations, and innovation.