Product Designer - Hybrid

About us: Hiver offers teams the simplest way to offer outstanding, personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We re a top-rated product on G2 and rank very highly on customer satisfaction. At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We re profitably run and are backed by notable investors. K1 Capital led our most recent round of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator. Opportunity : As a Product Designer at Hiver, you are excited to make an impact and enjoy a high-growth SaaS startup. Shape our products vision by implementing user-centric designs and collaborating closely with cross-functional teams.With your influential role, drive innovation and impact the products direction. This position offers the opportunity to redefine industry standards, creating impactful, user-centered designs that fuel our companys growth. What you ll be working onDevelop and implement customer experience solutions for online platforms. Oversee the creation and production of customer experience elements from concept to finalization, including updates and revisions. Use various user-centered design tools (e.g., customer experience briefs, wireframes, prototypes) to execute customer experience solutions. Review and analyze high-profile projects, occasionally leading teams or projects in user-centered design. Innovate by researching and testing theories for cutting-edge design solutions. Analyze internal and external sites, consulting standards and policies to determine best practices. What are we looking for3+ years of experience in product design. Seeking designers capable of taking full ownership of projects, overseeing both visual and interactive aspects from inception to completion. Proficient in engaging with customers via calls to extract valuable insights, enriching the design process. Enthusiastic about delving into data, leveraging it to craft informed opinions and refine design decisions. Keen on researching analogous products to glean industry best practices, constantly learning and adapting to advancements. Why should you join usJoin the Winning Hive! - Become a part of our hive, where success isnt just a goal; its a way of life. WithWAW and ETHR victories under our wings, were not just winning awards; were shaping a culture that celebrates excellence. Your journey here is not just a career; its a winning adventure! People First, Always! Were not just about products and profits; were advocates for the long game - where people take the spotlight. Dive into a workplace where culture is our crown jewel. Freedom and Responsibility- Spread Your Wings! Experience the thrill of freedom paired with the responsibility to soar. We believe in giving you wings, not just to fly, but to take charge and make a real impact. Its like being an eagle in a sky full of possibilities. Entrepreneurial Team Spirit! Join a team thats not just a group of employees but a bunch of go-getters with an entrepreneurial spirit. Here, your ideas dont just find a home; they find a launchpad to take off and make a mark. hive that thrives! Exponential Growth Awaits Be part of a journey where growth isnt just a goal; its a guarantee. Were on an upward trajectory, and your career can ride the wave of our exponential growth. Get ready to see your professional graph shoot through the roof! Wellness Matters - Body Mind! Your health, both physical and mental, is our priority. Enjoy the tranquility of knowing that your well-being is in good hands. Because a happy and healthy Hiver is a hive that thrives!