Customer Service Associate - Voice Process

1. Manage and retrieve medical records from various healthcare providers.
2. Ensure accuracy and confidentiality of medical records in compliance with legal and company standards.
3. Process requests and follow up with healthcare providers via email and other non-voice communication channels.
4. Maintain an organized system for tracking record retrieval and updating databases.
5. Collaborate with internal teams to ensure timely and efficient processing of requests.
6. Identify and resolve discrepancies or issues related to medical records.
7. Adhere to standard operating procedures and maintain quality benchmarks.
8.Meet daily and weekly productivity targets.