Sales Support Specialist - GIS Service

Contact Center Customer Service: Technical provides post-sale technical customer service to business or end-consumer customers via phone, online chat, or text including: Responding to a high volume of low complexity technical inquiries (e. g. , equipment or software installation / activation / troubleshooting , providing technical product specifications & information on compatibility with other products, etc. ). Providing responses to customer inquiries based on pre-determined scripts and other response guidance tools. Recommending alternative products or services (e. g. , warranties) as part of customer issue resolution This position is not compensated based on achievement of sales targets. Work Environment: Typically located in a call center environment A Senior Professional (P3) applies advanced knowledge of job area typically obtained through advanced education and work experience. Responsibilities may include: Managing projects / processes, working independently with limited supervision. Coaching and reviewing the work of lower level professionals. Problems faced are difficult and sometimes complex.