Order Management

Business Information:

The Hitachi Energy Indian Operations Center (INOPC) is a competence center with around 2600+ skilled engineers who focus on tendering, engineering, planning, procurement, project Management, functional system testing, installation supervision, documentation and commissioning.

Mission Statement:

As Order specialist, you will coordinate from contract/order receipt, review contract documents, follow up with engineering, Factory, Suppliers, and Customers to meet the contractual requirements as per Purchase order, and close the contract. You will work with the Arrester/ Capacitors and Filters factory order handling team from INOPC, both independently and with coworkers, and be in regular contact with our customers. You will be responsible to drive order execution across various stages including contract analysis, commercial, and manufacturing coordination, you will team up with salespeople and order managers to make sure the orders are processed throughout the organization including production.

Your responsibilities:

• Contract receipt from Sales and Review of Contract documents / Order booking, Order Acknowledgement (OA) SAP - ensure that all order documentation required is available and aligned -Payment terms, incoterms, PO, T&Cs, price, etc.

• Ensure that orders are properly transmitted within the targeted time

• During the project perform checks and follow up with all involved functions in order to reduce the risk of delay and ensure OTD

• Project milestone update

• Keeps all dates updated in SAP based on the production schedule and material availability

• Response to customer requests on the orders and provide updates in a timely manner

• Commercial take over from Sales, Invoice placements as per payment terms and internal requirements

• Invoice and material shipment as per contract terms.

• Follow up with engineering and customers on drawings submission and drawing approval

• Acknowledge customer complaints and involve the right team members, and provide updates to the customer

• Participate in team meetings and activities and provide provides for ideas and proposals for improvement of processes

• Work on process mapping, developing procedures and improvements within the area of responsibility

• Directly responsible for maintaining and updating the documentation for respective projects as per the quality process.

Your background:

• 2 - 5 years of experience in similar position, project management / Contract Management order Management with Techno-commercial operations.

• B. E. / B. Tech - EEE

• Have integrity and commercial interest as well as enthusiasm, creative ideas, and solutions. You shall apply a long-term perspective to your tasks. Moreover, you appreciate working with your colleagues and understand the importance of investing in long-term customer relations.

• Experience in SAP- MM and MS Office Excel

• Customer focus