Senior Technical CRM Consultant/Lead - MS Dynamics 365 (4-8 yrs)

Job Description :

Responsibilities :

- Lead and participate in the full lifecycle of CRM implementation projects, from requirements gathering and design to development, testing, deployment, and support.

- Design, develop, and customize Microsoft Dynamics 365 solutions, including configurations, workflows, plugins, integrations, and reports.

- Utilize expertise in HTML5, CSS, SOAP, REST, AngularJS, and JavaScript to develop custom solutions and integrations.

- Implement and manage integrations with third-party applications.

- Develop and maintain Microsoft Power Platform components, including Power Apps, Power Automate, Power Pages, Power Virtual Agents, and Power BI.

- Troubleshoot and resolve technical issues related to CRM systems.

- Provide technical guidance and mentorship to junior team members.

- Conduct client-facing workshops and presentations to gather requirements and present solutions.

- Collaborate with project managers and other stakeholders to ensure project success.

- Adhere to agile development methodologies and deliver projects within tight timelines.

- Contribute to pre-sales activities, including solution demonstrations and proposal development.

- Stay up-to-date with the latest CRM technologies and trends.

- Manage and maintain CRM environments, including on-premise, cloud, support, upgrades, and migrations.

- Utilize DevOps practices, Git, and Jira for code management and issue tracking.

- Design and develop Microsoft Flows, Power Apps, and Power BI reports.

- Work with Office 365, Dynamics 365, and SharePoint APIs.

- Experience with Marketing Automation tools (e., RESCO, Scribe, KingswaySoft, ClickDimensions).

Required Skills :

- 4-8 years of experience in Technical CRM, with a minimum of 3-6 years specifically in Microsoft Dynamics 365.

- Proven experience implementing the full lifecycle of at least 2-3 CRM projects.

- Deep understanding of Microsoft Dynamics 365 architecture, configuration, customization, and integration capabilities.

- Strong proficiency in HTML5, CSS, SOAP, REST, AngularJS, and JavaScript.

- Hands-on experience with Microsoft Power Platform (Power Apps, Power Automate, Power Pages, Power Virtual Agents, and Power BI).

- Experience with integrating CRM systems with third-party applications.

- Excellent analytical, problem-solving, and communication skills (both written and verbal).

- Customer-facing experience with the ability to understand and articulate business requirements.

- Experience working in agile development environments.

- Experience with on-premise, cloud, support, upgrade, and migration projects.

- Proficiency in DevOps practices, Git, and Jira.

- Microsoft Dynamics 365 certifications.