Transactional Quality Manager (2-6 yrs)

Quality Manager/ Transactional Quality Manager.

International Voice US Process.

Work from Office: Gurgaon

Immediate Joiner/ 1 month notice holders can apply.

Years of experience: 2+years' experience as a Quality Manager (Transactional Quality Manager).

Job Description:

- Support management focus on review of key drivers, metrics and operational processes that drive KPI results.

- Demonstrate commitment to program internal customer satisfaction.

- Develop audit planning and Quality strategy to ensure maximum improvement in quality performance.

- Using smart logic in sampling for transactional audits.

- Plan for Automation project in tandem with operations.

- Designing dashboards on WTD and MTD quality performance.

- Strategizing and presenting Process improvement strategy.

- Managing client Quality governance i.e. preparing Quality updates for Weekly/Monthly and Quarterly reviews.

- Conduct Quality Baseline Enterprise Standard for review/audits on time and ensure alignment to the requirements on ongoing basis.

- Manage Quality Team leaders through effective engagement and up skilling programs.

Key skills; knowledge:

- Excellent communication &; interpersonal skills.

- Excellent MS Office skills (presentation & excel).

- Should have good knowledge of FMEA identification and mitigation of vulnerabilities.

- Excellent knowledge of Quality & Analytical tools.

- Should be well versed with Qualitative concepts.

- Should have worked on process improvement projects driving Customer Experience, Process.

- Improvements & Profitability.

Competencies:

- Customer Service orientation.

- Builds Collaborative Relationships.

- Coaches & Develops Others.

- Logical thought process.