Key Account Manager - Customer Retention - Insurance Broking (4-6 yrs)

Job Title: Key Account Manager - Retention

Education: Graduate/Post-Graduate

Experience: 4 to 6 years in the insurance sector (TPA/Broking/Insurance Company), preferably in the Health & Benefits (H&B) space

Location: [Specify Location]

About the Role :

We are seeking a dynamic Key Account Manager to oversee key accounts and drive revenue growth through effective retention strategies. This role involves ensuring client satisfaction, identifying new growth opportunities, and aligning cross-functional teams to achieve business objectives.

Responsibilities :

- Manage and retain key clients by building strong relationships and ensuring client satisfaction.

- Drive client value by setting priorities, aligning with stakeholders, conducting reviews, and enhancing engagement.

- Deliver executive-level reporting, including weekly, monthly, and quarterly updates, to manage risks and account issues.

- Identify cross-selling and up-selling opportunities by implementing new initiatives with stakeholders.

- Provide feedback, training, and growth opportunities to team members to ensure high engagement.

Requirements :

- Proven experience managing key client portfolios in the insurance sector (H&B preferred).

- Experience selling to CHROs, HR teams, CFOs, or finance teams is a strong advantage.

- Strong skills in stakeholder management, user-centric decision-making, and operational rigor.

- Passion for employee benefits and wellness, with resilience and motivation to drive results.

- High emotional intelligence and an ability to align diverse opinions to achieve shared goals.