Residence Manager

Key Responsibilities:

General Property Management:

• Oversee all aspects of the private residence, ensuring its smooth and efficient operation.
• Coordinate maintenance and upkeep of the residence, including managing schedules for regular cleaning, repairs, and renovations.
• Supervise and coordinate with external contractors, such as gardeners, cleaners, and maintenance staff.
• Monitor the condition of the property, ensuring all items are cared for and protected.

Household Staff Management:

• Hire, train, and supervise household staff (e.g., butlers, chefs, housekeepers, drivers, security personnel), ensuring that each team member performs at a high level of professionalism and efficiency.
• Create schedules and manage workloads for staff, ensuring appropriate coverage for all household needs.
• Conduct performance evaluations, provide feedback, and address any staffing issues or challenges promptly.

Family and Guest Relations:

• Serve as the point of contact for family members, guests, and visitors, ensuring their comfort and satisfaction.
• Organize and manage events, dinners, and gatherings, ensuring flawless execution of all details, from catering to decor and entertainment.
• Handle any special requests from the family or guests, providing personalized services with the utmost discretion and attention to detail.

Security and Privacy Management:

• Ensure the residences security systems are functioning effectively, coordinating with security personnel to monitor entrances, exits, and the perimeter.
• Maintain high levels of confidentiality and discretion regarding family affairs, personal matters, and daily activities.
• Work with security consultants and local authorities to ensure the safety and privacy of the family members at all times.

Financial Management:

• Manage the household budget, including tracking expenses, overseeing payments for services, and recommending cost-effective strategies.
• Provide regular financial reports to the family, ensuring transparency in the management of household expenses.
• Negotiate with vendors and suppliers to ensure the best rates for goods and services, while maintaining quality standards.

Event Planning and Coordination:

• Plan and execute high-profile events, social gatherings, or family functions, ensuring every detail aligns with the familys preferences.
• Coordinate logistics, manage invitations, and oversee event operations to ensure seamless execution.
• Provide assistance with travel planning and arrangements for family members and their guests.

Inventory and Supplies Management:

• Maintain an inventory of household items, including food, beverages, linens, and household products.
• Ensure that the residence is stocked with necessary supplies at all times, and anticipate future needs.
• Oversee sourcing and purchasing of luxury items, ensuring quality and timely delivery.

Qualifications:

• Education & Experience:
• A bachelor’s degree or equivalent experience in Hospitality Management, Business Administration, or a related field (preferred).
• At least 8+ years of experience in a senior residential management or private household role, preferably with high-net-worth individuals or families.
• Experience in managing luxury properties or high-profile residences are a significant advantage.

Skills & Abilities:

• Exceptional organizational skills and attention to detail in all aspects of residence management.
• Strong leadership abilities, with a proven track record of managing and developing household staff.
• Discreet and trustworthy, with the ability to maintain confidentiality and manage sensitive information.
• High-level problem-solving skills, able to handle complex situations with grace and efficiency.
• Proficient in household management software, MS Office, and general technology.
• Fluent in English; additional languages are a plus.

Personal Attributes:

• Professional, polished, and polished demeanour, with excellent interpersonal skills.
• Strong sense of discretion, integrity, and respect for privacy.
• Ability to work flexible hours, including evenings and weekends, as needed.
• Proactive, with an anticipatory approach to service and a strong sense of ownership.

Physical Requirements:

• Ability to manage physical aspects of property management (lifting light objects, walking, etc.).
• Must be willing to live on-site as part of the position’s responsibilities.