4 Himatsingka Seide Jobs

Job Summary:
We are seeking a motivated and customer-oriented Customer Service Executive to join our team at Himatsingka. The ideal candidate will be responsible for addressing customer inquiries, maintaining good relationship and ensuring an exceptional experience for all clients. The role involves direct communication with customers, managing their needs and issues, and facilitating smooth transactions, contributing to the growth of our textile business.
Key Responsibilities:

1. Customer Communication:
1. Handle customer inquiries via phone, email, and other communication channels promptly and professionally.
2. Provide accurate information about products, services.
2. Relationship Building:
1. Develop and maintain strong relationships with existing customers, ensuring high satisfaction levels.
2. Coordination with customer to understand their concern and ensuring them the solution.
3. Act as a liaison between customers and other departments to ensure smooth resolution of concerns.
3. Data Management:
1. Maintain accurate customer records, update the system with relevant details, and ensure confidentiality of sensitive information.
2. Prepare and manage reports as needed for tracking customer service metrics, order status, and feedback.

Qualifications:

1. Excellent communication skills, both written and verbal.
2. Strong problem-solving abilities and a customer-first mindset.
3. Proficient in MS Office Suite (Excel, Word, PowerPoint).

Skills & Attributes:

1. Strong interpersonal and communication skills.
2. Ability to remain calm and professional in high-pressure situations.
3. Detail-oriented with strong organizational skills.
4. Proactive and able to work independently as well as part of a team.
5. A positive attitude with a passion for customer satisfaction.
6. Should speak good Hindi and English language.