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Senior Sales Manager-HGI
Hilton
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The Senior Sales Manager assists the Commercial Manager in leading and supervising the Sales Team. He / she oversees and directs all aspects of the negotiation and coordination process as well as the successful handling of Corporate / FIT / M.I.C.E. / Social / Tour Travel events as assigned. This role leads the Sales team to ensure smooth operation of the department to maximize business opportunities and deliver the highest service standards.
What will I be doing
As the Senior Sales Manager, you will be responsible for performing the following tasks to the highest standards:
Complete the relevant Hilton University courses promptly and pass the tests.
Be familiar with hotel product knowledge and related activities.
Responsible for the promotion and sales of all products of the hotel, including but not limited to rooms, catering, banquets, etc.
Complete sales targets and related tasks set by the hotel.
Develop sales plans and obtain approval from the Commercial Manager, maintaining and developing customers in the region or industry according to the plan.
Understand customer needs through telephone sales, face-to-face visits and other forms, achieving sales.
Produce quotations efficiently, send contracts to customers and follow-up promptly.
Show clients around the hotel.
Operate the hotel reservation system to book rooms, banquet venues, etc.
Send the team s work order promptly and ensure that the relevant departments receive relevant information.
Establish a good relationship with customers, maintaining the update of customer information and promptly report customer needs and feedback to the hotel.
Recommend other hotel chains within the group to clients.
Proactively collect market and industry information to share with other members of the Sales team to capture business opportunities and ultimately convert to business confirmations.
Understand and be familiar with all product information of competitors, including key customers and their output, hotel rooms, catering, conference related promotion information, and promptly feedback the information to the Commercial Manager.
Welcome key customers, team leaders and VIPs to the hotel when they arrive.
Ensure effective communication between the Sales team and the hotel Operations team through regular meetings and assist the Banquet Sales or Operations department to follow-up on events occurring during the banquet or meeting.
Handle guest feedback or complaints.
Maximize sales at all times and effectively forecast team and banquet revenue.
Provide necessary supervision and guidance to the Sales Director or sales representative as needed in developing team quotes or contracts.
Actively participate in the development of marketing plans and collaborate to achieve budgets.
Assist the Commercial Manager to allocate daily work effectively according to the Sales team structure.
Coach the Sales team to always ensure that quality services and products are delivered to customers.
Lead the Sales team to achieve departmental goals.
Chair and attend meetings as needed.
Assist the Commercial Manager in recruiting, selecting and training employees to maintain team vitality and stability.
Conscientiously perform assigned tasks and special tasks.
The department reserves the right to change or supplement the job description if necessary.
What are we looking for
A Senior Sales Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Hospitality: Volunteer to provide unparalleled hospitality.
Integrity: Do what you should do all the time.
Leadership: Strive to be a leader in both your industry and your community.
Teamwork: Actively promote teamwork spirit in all work.
Ownership: take responsibility for your actions and make decisions.
Now: Operate with urgency and discipline.
College degree.
3 years or above hotel sales and related experience.
Good English reading and writing skills to meet business needs.
Good communication, organization and presentation skills.
Able to work under strong pressure.
Understand local customers and have strong market analysis ability.
Have certain customer resources.
Able to lead by example.
Employment Type: Full Time, Permanent
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People are getting interviews at Hilton through
People are getting interviews through
(based on 10 Hilton interviews)
Campus Placement
Company Website
Job Portal
Referral
30%
20%
20%
10%
20% candidates got the interview through other sources.
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at Hilton are saying
Rating based on 1 Senior Sales Manager
review
Anonymous · Sales & Marketing
in Bengaluru/Bangalore
Likes
Leadership within the hotel is approachable. Good colleagues
Dislikes
Zero training and development Very conservative with promotions No personal development plans Very bad with transfers nationally or internationally Too Much politics on small matters Big time favouritism. Bad hiring speed No plan or strategy within the organisation
Read 1 reviewSenior Sales Manager salary at Hilton
reported by
2
employees
with 8
years exp.
₹8.2
L/yr - ₹10.4
L/yr
10%
less
than the average Senior Sales Manager Salary in India
View more details
What Hilton employees are saying about work life
based on 493 employees
Flexible timing
Rotational Shift
No travel
Day Shift
Hilton Benefits
View more benefits
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