Salesforce UX Developer

Roles and Responsibilities
Prepare for client engagements by understanding use cases, client project experience and
luminary solutions, existing client materials, and other research.
Work with client project teams to build an understanding of client and user goals, problems
to solve, and solution alternatives.
Develop and execute design work plans appropriate for the design scope of the engagement
such as user research activities, client workshops, journey mapping, UX and UI design, and
user design validation.
Develop an experience architecture appropriate for the engagement such as design pillars,
audience segments, site maps, navigation schemas, taxonomy, and flows.
Document any experience-related solution requirements.
Create innovative UX solutions that strike the required balance of platform capabilities,
client components, and custom functionality to address the solution vision. Collaborate with
internal resources to ensure the experience, business, and technical recommendations are
aligned.
Present and navigate clients through design alternatives and decisions, and facilitate
stakeholder feedback to evolve the solutions.
Test and validate solutions with users when appropriate.
Work with technical teams to transition solution design into development. Oversee and
provide design support as needed.
Participate in advancing the studio team through coaching and mentoring, helping to evolve
services and tools, and other initiatives
Requirements and Skills

Salesforce Communities knowledge and certification is preferred. Alternatively experience
with similar community platforms (Jive, Lithium, etc), or designing complex digital solutions
(e-commerce, web apps, mobile apps, etc) is preferred.
Bachelors degree required and/or equivalent work experience
4+ years of direct experience in UX field delivering user value through exceptional research,
structure, and interface design
Ability to effectively communicate to business and technical stakeholders on design topics
including the design process, the rationale of design specific recommendations, and how
design solutions address business and technical requirements
Deep hands-on understanding of user centered design principles including strategy,
research, audience empathy, interface design and rapid prototyping, evaluation, nurture
Great Portfolio of UX deliverables: case studies, flows, site maps, personas, stories,
wireframes, prototypes, etc
Impeccable attention to detail and strong analytical skills
Excellent communication, presentation, and interpersonal skills including the ability to
communicate complex, interactive design concepts clearly and persuasively to diverse
audiences
Excellent prioritization, organization, and time management skills and ability to work with
minimal supervision
Ability to consistently deliver projects and customer value
Ability to work independently and handle change and shifting work priorities