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Delivery Manager
5-7 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Delivery Manager
Hexaware Technologies
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Improve project profitability by reducing buffers, planning rotation, grade mix, improving utilization and project location.
Risk & Opportunity identification, mitigation planning and monitoring Walkthrough of Account
Prepare consultant plan and plan for right consultant mix.
Ensure quality of product delivered.
Review Project Metrics/ SLAs and their achievement and take corrective action.
Review Project risk & opportunities and initiate appropriate action.
Timely billing in line with payment milestones
Track customer complaints and escalations to closure
Improve productivity of the team by initiating and tracking CVAs and improvement actions
Ensure employee satisfaction of all members working in the account.
Customer interaction and ensuring customer delight.
Negotiating / agreeing service requirements and expected service characteristics with the customer.
Initiates any actions required to maintain or improve service levels as decided during the reviews.
Review and negotiate service contracts, ensuring compliance with legal and commercial requirements.
Monitor service delivery costs, budgets, and financial targets, taking corrective actions as needed.
Collaborate with the finance team to manage billing, invoicing, and financial reporting processes.
Bachelors degree in business administration, information technology, or a related field (or equivalent experience).
Proven experience of 15+ years in service delivery management or a similar client-facing role.
Experience in Support engagements, with multiple service tracks (Applications, Infrastructure, BPS, Security) managing team of 100+ members, across multiple locations.
Excellent interpersonal and communication skills, with the ability to build and maintain relationships with clients and internal stakeholders.
Demonstrated leadership and team management abilities, fostering a collaborative and high-performance culture.
Analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions.
Strong problem-solving skills and the ability to handle and resolve conflicts or escalations.
Proficiency in using service management tools and systems.
Employment Type: Full Time, Permanent
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(based on 451 Hexaware Technologies interviews) What people at Hexaware Technologies are saying
Rating based on 2 Delivery Manager
reviews
Anonymous · Automation
in Navi Mumbai
I am getting flexibility to utilize my skills and take decision followed by management
Actually difficult to identify but definitely the way company is growing really appreciate
Read 2 reviewsDelivery Manager salary at Hexaware Technologies
What Hexaware Technologies employees are saying about work life
Hexaware Technologies Benefits
Group Mediclaim Insurance Skill Upgradation Paid time off Rewards and Recognition 
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