Services Specialist - Managed Services

This role is responsible for demonstrating extensive industry expertise and providing clients with insights that drive innovative and impactful solutions. The role applies consultative selling techniques to identify and nurture growth opportunities. The role manages customer relationships, margin recovery activities, and sales targets through effective pipeline management.

Responsibilities
Owns and coordinates account plans on larger strategic commercial account(s) and focuses on value and/or volume portfolio management and selling a range of the organization s offerings.
Demonstrates advanced level of subject matter expertise and applies consultative-selling techniques to identify and advance opportunities resulting in profitable revenue growth for the organization.
Engages with customers and internal functions to identify their requirements, aligns them with the organizations capabilities, and selects the appropriate supply chain accordingly.
Manages account planning process through scheduled reviews and updates, identifies and builds growth opportunities, upselling, and cross-selling to the clients.
Leads the contract renewal process, emphasizing the value proposition and securing long-term partnerships, and identifies expansion opportunities.
Reviews and designs sales policies and strategies to meet sales targets and objectives for the assigned business segment; achieves and manages quarterly, half-yearly, and annual quota and/or margin.
Collaborates with technical experts and specialists to tailor solutions to clients specific needs.
Implements margin recovery activities and strategies in full/ownership depending on account coverage.
Updates opportunities in pipeline tools and processes, recommends, and implements pipeline management practices.
Provides guidance and mentorship to junior account managers, sharing expertise and best practices.

Education & Experience Recommended
Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 7-10 years of work experience, preferably in account management, tele sales, product specialty (computers, printers, servers, storage), or a related field.

Preferred Certifications
Certified Technology Sales Professional (CTSP)

Knowledge & Skills
Business Development
Business To Business
Cash Handling
Cash Register
Cold Calling
Conflict Resolution
Customer Relationship Management
Inside Sales
Marketing
Merchandising
Outside Sales
Product Knowledge
Sales Development
Sales Management
Sales Process
Sales Prospecting
Sales Territory Management
Salesforce
Selling Techniques
Upselling

Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Impact & Scope
Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity
Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.