AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
23 OculusIT Jobs
Director of Customer Success
OculusIT
posted 4d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
JOB DESCRIPTION
Position Director of Customer Success Location US, Home-based Experience 7+ Years Number of Openings 2 Shift Timings 8:00 AM-5:00 PM (EST) OculusIT is looking for a Director of Customer Success who will be responsible for managing a portfolio of accounts, establishing productive, professional, and profitable relationships with key personnel and CXO s in assigned customer accounts.
Key Responsibilities:
- Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue
- Reviews all major deliverables to ensure quality standards and client expectations are met
- Ensures that client issues are dealt with in an efficient manner, informing the VP Engagements of any problems that may arise
- Owns the contract and contract renewals for new work for an existing client
- Approves Change Orders and invoices and is responsible for payment collections
- Works closely with the project team to maintain a continuous knowledge of project status to identify potential issues and/or opportunities within or related to the project
- Ensures that all processes and procedures are completed, quality standards are met, and that project are profitable
- Aware and in pursuit of opportunities for account growth and new business
- Communicates the client s goals and represents the client s interests to the team
- Provides regular two-way communication between the client and team
- Document all activities and meetings in the CRM
- Understanding of company capabilities and service and effectively communicates
- Participate in marketing events such as seminars, trade shows, and telemarketing events
- Provide on the job training to new account employees
Experience:
- 7+ years of client relationship experience
- Proven track record of exceeding quota
- Developing relationships with client decision makers at colleges and universities
- Live within 30 miles of a major airport
- Deep understanding of Higher Education information technology and managed services
Qualifications & Skills:
- Proven account management skills required to create, maintain, and enhance customer relationships
- Extremely detail oriented
- Technical competence
- Motivated, goal oriented, persistent and a skilled negotiator
- High-level of initiative and works well in a team environment
- Excellent written and oral communication skills
- Effectively manages stressful situations and deadline pressures
- Plans and fulfills responsibilities with minimal direction
- Work may require international travel to current and potential clients. This requires the possession of a valid passport within 60 days of employment
- Self-starter, confident and entrepreneurial with a track record of using analytical skills to proactively develop new insights that drive growth
- four-year degree from an accredited institution, equivalent qualification, or experience
- hands-on collaborative style of working
- nfluencer with a proven ability to develop strong working relationships in a matrixed, global environment and establishing credibility across functional lines of business (i.e.: Sales, Marketing, Customer Success, Client Services, Business Operations)
- Excellent track record in cross-functional roles, earning the respect and trust of colleagues, subordinates, and managers alike
- Excellent communication skills, both written and verbal, communicating effectively with customers, executives, leaders, program/initiative owners, stakeholders, and other audiences as well as delivering presentations before large audiences
Employment Type: Full Time, Permanent
Read full job descriptionOculusIT Interview Questions & Tips
Prepare for OculusIT roles with real interview advice
What people at OculusIT are saying
What OculusIT employees are saying about work life
based on 18 employees
Strict timing
Monday to Friday
No travel
Night Shift
OculusIT Benefits
Health Insurance 
Cafeteria 
Work From Home 
Education Assistance 
Soft Skill Training 
Compare OculusIT with
TCS
Compare
Wipro
Compare
Infosys
Compare
HCLTech
Compare
Tech Mahindra
Compare
Cognizant
Compare
Accenture
Compare
IBM
Compare
Capgemini
Compare
Genpact
Compare
DXC Technology
Compare
Sutherland Global Services
Compare
Virtusa Consulting Services
Compare
CGI Group
Compare
GlobalLogic
Compare
Bosch Global Software Technologies
Compare
UST
Compare
Nagarro
Compare
Atos
Compare
Hewlett Packard Enterprise
Compare
Similar Jobs for you
Share an Interview