Heuristics Informatics - Technical Consultant - Oracle Apps (3-5 yrs)

About the job :

Job Responsibilities :

- Gather, understand and map the Client business needs about existing system processes

- Identify, review, and prioritize the Client system gaps and propose system workarounds or customization solutions

- Design / Develop RICEW / CEMLI objects as per Solution requirement

- Interaction with Customers on Technical Requirements.

- Provide Support on Existing Applications and Resolve Support Issues

- Support and Troubleshooting : Provide Support to address user issues, troubleshoot problems, and ensure the system's smooth operation.

a. Ticket Management-The candidate is expected to manage support tickets and resolve users' issues/queries.

b. SLA Management - The candidate must adhere to the SLA defined for the ticket severity.

c. User Training - The candidate must ensure the user training wherever required as per the issue trend.

d. Coordination - Coordination with Functional Team for the Issue resolution

e. Communication - The candidate must have effective communication to interact with the users.

f. Documentation / KB - The candidate needs to prepare the documentation for the issue resolutions.

Mandatory skills :

- Oracle EBS Database knowledge, table names and views

- Must have good hands-on experience using Oracle e-Business R12 with India Localization

- BI Publisher / XML Reporting Development

- Good experience in PL/SQL programming

- Integration / Bolt-On Tool Experience

- Expert on Oracle Development Tools e.g. Forms, Reports, Workflow, Interface

- Basic Knowledge of Purchasing and Financial Modules

- Experience in extracting/load the data with various formats e.g. XL , CSV, Text Files