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15 Herman Miller Jobs
Customer Care Analyst
2-3 years
Bangalore / Bengaluru
1 vacancy
Customer Care Analyst
Herman Miller
posted 8d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Customer Care Analyst Job Description Company Overview
MillerKnoll is a global office furnishings manufacturer committed to design excellence. R ecognized internationally for creating workplace furnishings that inspire, evolve and endure. Our commitment to innovation and modern design has yielded a comprehensive portfolio of office systems, seating, files and storage, tables and desks, wood case goods, textiles, and accessories.
General Purpose
This position is responsible for the proactive ownership and coordination of orders, to service and process Customer Orders, Warranty, Revisions and Reporting. This role will support the Shared Services team to meet our customers needs and MillerKnoll financial/contractual requirements.
This is a fast-paced environment. Critical thinking, attention to detail and the ability to engage with internal and external customers is a must. A Customer Experience Analyst must be able to work under pressure with minimal supervision, meet deadlines and contribute to continuous improvement goals.
Responsibilities
- Facilitate discussions with internal departments and external dealers/customers to obtain the requirements necessary to rectify/process orders and update appropriate workflow databases accurately.
- Ensuring 100% fulfillment; working closely with other internal departments to ensure customer satisfaction.
Effectively communicates, responds and resolves assigned cases within our department s SLA, to
ensure an exceptional customer experience.
Coordinate special order requirements.
Other duties and reports as assigned by management.
EDUCATIONAL QUALIFICATION/EXPERIENCE
Bachelor s degree in any field with a minimum of 2-3 years of order management skills are preferred.
Experience in order fulfillment or any related activities in supporting order management functions.
SKILLS AND ABILITIES
Ability to work with limited direct supervision and track many issues/processes daily.
Must have the ability to work in a tactful, yet firm, professional manner with internal and external customers.
- Must display high level of accuracy in work performance.
- Analytical and problem-solving skills are required.
Must have excellent communication, written skills
Ability to manage multiple priorities at once, demonstrating a sense of urgency to meet deadlines.
Personal computer proficiency with prior knowledge in MS Office products, Google products and Salesforce preferred.
Good interpersonal and organizational skills.
Experience working in Oracle/JDE/MySign/SAP related applications for order entry/modification.
Willing to work in following shift: Mon-Fri 5:30 PM - 2:30 PM.
Willing to work on a hybrid work arrangement, 3 days work from Bangalore office in a week and 2 days work from home
Employment Type: Full Time, Permanent
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What people at Herman Miller are saying
Customer Care Analyst salary at Herman Miller
reported by
2
employees
with 4
years exp.
₹6
L/yr - ₹7.6
L/yr
18%
more
than the average Customer Care Analyst Salary in India
View more details
What Herman Miller employees are saying about work life
based on 103 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Herman Miller Benefits
Submitted by Company
Work From Home Free Transport Health Insurance Team Outings
Submitted by Employees
Health Insurance 
Work From Home 
Free Transport 
Team Outings 
Soft Skill Training 
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