A managed service Security engineer plays a key role in the daily operations of the system, ensuring it s running efficiently and that requests via ticketing systems are completed with SLAs. The candidate requires hands-on experience with SailPoint IIQ and managing its business as usual type tasks and enhancing the solution in production to exploit tool features The role frequently involves investigating and resolving technical problems, so demonstrated troubleshooting skills are required, along with effective organization skills, the ability to multi-task, and efficient time management skills.
Requirements:
Help gather business and technical requirements from the customer/application owners
Provide input to functional and technical design where required
Ensure that the technical solution meets the customer requirements and performs as per the design
Create customer delivery documentation such as implementation and configuration documents, test plans and run books
Work closely with the project manager and engagement manager to deliver tasks on time and with high quality Identify new and existing customer opportunities
Help create strong customer relationships with technical stakeholders
Share best practices with team members to contribute to enhancing the IAM centre of excellence
Provide technical support and troubleshoot issues in production Support closure of IAM-related support tickets in alignment with agreed metrics.