Senior SailPoint Engineer

Responsibilities:

• Help gather business and technical requirements from the customer/application owners
• Provide input to functional and technical design where required
• Ensure that the technical solution meets the customer requirements and performs as per the design
• Create customer delivery documentation such as implementation and configuration documents, test plans and run books
• Work closely with the project manager and engagement manager to deliver tasks on time and with high quality
• Identify new and existing customer opportunities
• Help create strong customer relationships with technical stakeholders
• Share best practices with team members to contribute to enhancing the IAM centre of excellence
• Provide technical support and troubleshoot issues in production
• Support closure of IAM-related support tickets in alignment with agreed metrics.
• Manage vendor technical support, contract maintenance, product enhancements request, and corrective actions
• Quality assurance checks for enhancements and updates
• Install critical fixes upon analysis of IAM Solution patches versus installed versions
• After-hours and weekend work as necessary in support of a global organization.

Desired Technical Skills and Experience

• 3+ years of hands-on experience in SailPoint IdentityIQ:
• Installation and configuring
• Developing lifecycle workflows
• Onboarding applications with automated provisioning
• Configuring reports and dashboards
• RBAC and Access Reviews
• Troubleshooting P1/P2 issues
• Experience with databases (such as Oracle, MSSQL, MySQL)
• Experience with Java or BeanShell and PowerShell required