Sr Technical Support Manager

You can be successful in this role if you possess the following skills, competencies and experience.

• Bachelor s degree in engineering, business or related fields
• Possess 10+ years of work experience in technical account management
• Experience in customer success and technical support domain
• Ability to engage with senior executives within large customers and partners
• High energy, independent, self-motivated, enthusiastic, ambitious, goal-oriented, and success driven
• Validated skills in technical account management, planning and delivery
• Strong negotiation, interpersonal, and presentation skills
• Creative thinker willing to challenge status quo with new ideas, new approaches, and new solutions, while deeply understanding and respecting what works today
• Strong understanding of Software development lifecycle and experience in java/Python/AWS/cloud is preferred
• Strong GIS background highly desirable.
• Strong communication skills in English

HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.

At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.

About the Role:

This role will primarily focus on expanding the technical customer support portfolio and working with Sales team across different regions to understand any niche requirements unaddressed today, help in upselling and cross-selling the various Technical Support portfolio and customer success management packages.