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29 Sabisu Jobs
Sr. Technical Support DGM
Sabisu
posted 3+ weeks ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
AspenTech is looking for talented Technical Support Engineers to join our team, specializing in Digital Grid Management (DGM) Solutions. This role offers the opportunity to work with cutting-edge technology, providing world-class customer support, training, and expertise in implementing AspenTech solutions for utility automation and control systems.
Your Impact
- Provide technical support for AspenTech s Digital Grid Management solutions, addressing challenges related to utility automation and control systems.
- Deliver training sessions for customers on AspenTech s grid management solutions, focusing on how to optimize the software in real-world utility environments.
- Assist in pre-sales consultations, helping prospects identify their business challenges and positioning AspenTech products as the ideal solution.
- Troubleshoot automation and grid management-related technical issues, working with internal teams to ensure prompt resolutions.
- Support the development of customer-focused training materials and industry best practices.
- Travel to customer sites as needed, typically less than 25%.
- Bachelor s degree in Electrical Engineering , Systems Engineering , or a related field , or equivalent years of relevant experience . A Masters degree is a plus.
- Experience in utility automation, grid management, or control systems.
- Familiarity with public utilities, with a strong understanding of automation technologies and industrial processes.
- Strong customer-first mindset with the ability to troubleshoot complex technical issues.
- Experience with AspenTech products or similar advanced software from other vendors is a plus.
- Ability to manage multiple priorities and projects simultaneously in a fast-paced environment.
- Strong interpersonal skills with a commitment to building lasting customer relationships.
- Willingness to travel as needed for customer engagements, including international travel (less than 25%).
Employment Type: Full Time, Permanent
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